Mobile Service Technician

OVERVIEW: The Mobile Service Technician is responsible for performing mechanical repairs on boats and equipment at off site locations and marinas.

KEY TASKS:

• Perform mechanical repairs on boats and equipment

• Safely operate customer vessel during diagnostic water testing

• Ensure all warranty repairs are completed according to manufacturers and MarineMax guidelines

• Inspect boats, prepare and itemize estimate listing parts and labor

• Complete repair work utilizing service scheduler and SSO's within the established timeframe

• Maintain and secure inventory and tools on company vehicles at all times

• Ensure customer satisfaction by arriving for service calls in a timely manner and presenting a professional picture of MarineMax

• Follow-up with customer to ensure complete satisfaction

• Maintain effective communication with the service and parts departments

• Ensure professional and clean appearance of company vehicles

• Safely operate company vehicle and remain within posted speed limits

• Maintain a safe driving record

• Other duties as assigned

KEY RESULT AREAS:

• Internal/External Customer satisfaction/FANS

• Minimum number of comebacks

• Timely and accurate completion of work

• Professional Appearance of company tools and vehicles

• Error-free work orders

• Effective communication with other MarineMax departments

• MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.