Mobile Restaurant Success Manager

Waitr Holdings Inc. Jacksonville , NC 28540

Posted 7 days ago

Waitr is an on-demand restaurant platform designed to connect local restaurants to hungry consumers. Founded in Lake Charles, Louisiana, Waitr's mission is to develop the local food culture for communities across the United States by expanding the reach of local restaurant menus. Waitr now has more than 6,200 restaurant partners in more than 230 cities across the U.S.

Position Summary

Waitr is looking for a highly motived Mobile Restaurant Success Manager (MRSM) to join our team. The MRSM builds and maintains lasting relationships with our restaurant partners, manages their accounts, incorporates our brand into their marketing strategy, and so much more! The MRSMs are responsible for ensuring that our restaurant partners are integrated into our operations efficiently and effectively, keeping restaurant partners operating smoothly and ensuring their continued success.

Previous employment experience in the restaurant industry is a must. Hospitality, customer service, retail, marketing or sales experience is a plus.

Primary Responsibilities

  • Manage restaurant accounts in assigned market

  • Responsible for onboarding and installation for new restaurant partners.

  • Train restaurant owners and staff, how to process Waitr orders using iPad, using dashboard and to be proficient on Waitr operations and processes.

  • Work with photography team to schedule photoshoots and input photos.

  • Build and cultivate relationships with our local restaurant partners.

  • Drive revenue growth for restaurants with high quality menu development.

  • Help restaurants integrate Waitr into their marketing strategy.

  • Manage restaurant accounts and administrative tasks.

  • Assist with local marketing events.


Education 4-year Bachelor's Degree in Business Management or Marketing is highly preferred, or 2-year Associate/Technical Degree in marketing, business, or a related field, or equivalent.

Experience: Minimum of one-three years of related Restaurant, Management/Operations, Sales, Account Management and/or Marketing experience. Equivalent military technical training considered.

Skills & Traits:

  • Excellent communication and follow up skills, including presentation, written and telephone.

  • Technologically and mechanically inclined is a must.

  • Excellent computer skills required.

  • Organizational and time management skills.

  • Customer/client focus

  • Personal Effectiveness/Credibility

  • Teamwork Orientation

  • Strategic Thinking

What we offer:

  • Competitive salary

  • Medical

  • Dental

  • Vision

  • Life Insurance

  • Long-term Disability

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee is frequently exposed to work on road and highway conditions.

  • The noise level in the work environment is usually loud.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Ind-Med #LI-NH1

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Mobile Restaurant Success Manager

Waitr Holdings Inc.