Kelly Services is seeking a
Mobile Phone Technical Support for the second largest producer and marketer of chemicals and related products in North America in Florham Park, NJ .
Mobile Phone Technical Support
Florham Park, NJ
Type: Contract (W2)
Pay Rate - $17/HR
Work Hours: 40 hours
Work Schedule - Mon-Fri, start 7:30/8:30am, 8 hours a day with 30 min lunch.
Mobile Phone Administrator @ Florham Park to join the on-going the company-wide mobile phone replacement project. Focus on technical phone support.
Support Mobile Phone Rollout Project Technical phone support needed for activations of 7,000 Android and iOS phones being rolled out to the clients employees in the US.
Mobile phone support person will also assist with mobile phone upgrade orders, tracking and distribution.
Duties and Responsibilities of a Mobile Phone Administrator:
Provide end user support for Android and iOS phone activations and email setup on phones.
Work with Excel spreadsheets for rollout of 7,000 mobile phones (main resource for user list to order, track and keep up to date)
Handling clients system (gAHD) request and incident tickets. These are for additional orders that are not included in the Excel spreadsheet.
Ordering phones and accessories through vendor portals
Coordinate the shipping of phone orders, tracking phone orders, handle escalations and questions about shipping and tracking.
Send Emails with delivery and activation instructions to end users
Update new equipment in clients Billing system
The skills needed for this position are:
1.Excellent communication skills - inbound and outbound phone calls in a professional manner, writing and replying effective emails.
2.Strong administrative skills
3.Experience using Microsoft Excel includes the beginner and some intermediate Excel topics.
4.Critical thinking skills and problem solving ability
5.Time management skills
6.Working as part of a team of people, have experience in a business environment as a Team player
7.Basic level understanding of Smartphone functionality, setup of email on a phone, initial Phone activation experience.
8.Ability to multi-task and work in a fast paced environment. Handle multiple orders, with interruptions and escalations during the business day, organized to track each order in an organized way to minimize mistakes.
9.Ability to learn phone activation instructions and visualize the screen that the End User should see, and walk a person through the phone activation screens while speaking to them on the phone.
If this position may be of interest to you, please email me back at (with your most up to date resume, for further consideration) and advise the best time and number at which you can be reached. If not for yourself, feel free to share this opportunity within your network!
For quick inquiries, feel free to CHAT LIVE WITH ME NOW at ! (8am 5pm CST)
Professional Technical Recruiter
Kelly Services, Inc.
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As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.