Mobile Notary Coordinator, Default Services- Loss Mitigation

Overview

Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Mobile Notary Coordinator. The ideal candidate must possess excellent communication and problems-solving skills as well as a strong desire to provide customers with the highest level of satisfaction. If you thrive in a fast paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink.

THIS IS AN IN-OFFICE POSITION LOCATED IN IRVINE, CA.

A DAY IN THE LIFE

In this role, you will…

• Place welcome calls to consumers, on behalf of our clients, with the intention of scheduling mobile notary signing appointments

• Monitor voice mail and Follow up on scheduling orders, as needed.

• Ensure company's 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports

• Handle a large pipeline of scheduling orders.

• Perform quality control check on executed documents

• Shipping executed documents back to our clients

WHO YOU ARE

You possess …

• Exceptional customer service skills

• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.

• The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.

• Excellent verbal and written communication skills.

Responsibilities

• Enter scheduling appointments, as necessary

• Ensure company's 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports

• Confirm signing appointment completion via phone and/or email with notaries and customers.

• Perform QC checks on executed documents being returned from borrowers

• Shipping executed documents to client for countersignature

• Adhere to all company policies and procedures

• Meet minimum production goals and quality requirements as set by management

• Proficient in ServiceLink operating systems and internal search engines

• Perform all other duties as assigned

Qualifications

• High School diploma or equivalent required.

• Detail oriented, efficient and organized.

• Exceptional customer service and phone etiquette skills.

Responsibilities · Enter scheduling appointments, as necessary · Ensure company's 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports · Confirm signing appointment completion via phone and/or email with notaries and customers. · Perform QC checks on executed documents being returned from borrowers · Shipping executed documents to client for countersignature · Adhere to all company policies and procedures · Meet minimum production goals and quality requirements as set by management · Proficient in ServiceLink operating systems and internal search engines · Perform all other duties as assigned