The Massachusetts Department of Public Health (DPH) and Bureau of Health Care Safety and Quality is seeking a dynamic individual dedicated to public health and quality of life to manage the Department's Mobile Integrated Health (MIH) Program. MIH is a sophisticated and integrated health care delivery model intended to link existing health care providers with mobile health infrastructure to improve the health of a specified population within a community. These collaborations are intended to deliver services to a range of patients in out-of-hospital environments, by providing patient-centered, multidisciplinary team-based care in coordination with health care facilities and other health care providers.
The MIH Program Manager has a fundamental role in MIH operations including: management of program staff, infrastructure, and budget; serving as the primary channel for internal and external MIH stakeholder communications; oversight of the MIH application process to ensure proper customer service, transparency, and efficiency; and continuously improving MIH operations and outcomes by using evidence-based methods.
Duties and Responsibilities (these duties are a general summary and not all inclusive):
Conducts outreach to build, support and maintain relationships with external stakeholders. Communicates transformative potential of MIH.
Launches the new MIH program.
Oversees the day-to-day operations of the unit including supervision of staff, communication with internal/external constituents and a variety of stakeholders.
Incentivizes new and innovative models of care delivery through new partnerships between health care organizations.
Researches and identifies gaps in service delivery in order to prevent harmful or wasteful healthcare resource deliver.
Establishes and partners with community Emergency Medical Services (EMS) programs to expand abilities which offer public health prevention/promotion, and health education services to residents.
Participates in application review, data collection and analysis, reporting, clinical review, and program compliance.
Assesses and provides quality improvement strategies to improve practice and performance throughout the systems using community-based and consensus-building processes.
Delivers strategic planning, coordination and implementation of MIH components and services while providing oversight and evaluation of program compliance.
Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the achievement of goals, and to help foster a positive work environment.
At least five (5) years of experience in public health, health administration or EMS.
At least of five (5) years as a manager or equivalent position.
Knowledge of the principles and practices of Mobile Integrated Health (MIH) care delivery including statute, regulations and compliance.
Skilled in problem solving, consensus building, conflict resolution and team building.
Ability to identify risks and develop and apply logical and effective mitigation strategies.
Demonstrated strengths and experience in program development, process improvement, analysis and evaluation.
Ability to establish credibility and be decisive; recognize and support organizational priorities.
Demonstrated ability to engage partners and a solid understanding of the formal and informal processes of individuals and groups collaborating.
Exceptional leadership, communication, strategic planning, project management, visionary, and interpersonal skills.
Confident and able to effectively engage stakeholders in challenging or deadline-oriented situations.
Proven ability to supervise, including the planning and assigning of work according to the nature of the job to be accomplished.
Strong written and oral communication skills with proficiency in Microsoft Office applications including Outlook, Word, PowerPoint and Excel.
About the Department of Public Health:
The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth. We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.
DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.
As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:
75% state paid medical insurance premium
Reasonable Dental and Vision Plans
Flexible Spending Account and Dependent Care Assistance programs
Low cost basic and optional life insurance
Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
11 paid holidays per year and competitive Sick, Vacation and Personal Time
Tuition Remission for employee and spouse at state colleges and universities
Short-Term Disability and Extended Illness program participation options
Incentive-based Wellness Programs
Professional Development and Continuing Education opportunities
Qualified Employer for Public Service Student Loan Forgiveness Program
A background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division prior to the candidate being hired.
Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.
For questions, please contact Health Human Resources at 1-800-850-6968.
MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five years of full-time, or equivalent part-time, professional, administrative, supervisory or managerial experience in business administration, business management, or public administration and (B) of which at least four years must have been in a supervisory or managerial capacity, or (C) any equivalent combination of the required experience and the substitutions below.
I. A Master's or higher degree with a major in business administration, management, public administration, industrial engineering, industrial psychology, or hospital administration may be substituted for a maximum of one year of the required (A) experience.*
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
State Of Massachusetts