Mobile Health Services Assistant - Spanish Speaking Preferred-Extra-Help (Open)

Description

San Mateo Medical Center (SMMC) is seeking qualified individuals for Mobile Health Services Assistantsassigned to drive and operate the Mobile Dental Clinic, as well as to assist in providing patient services at this clinic. The current vacancy is anextra-help, part-time vacancy.

Besides being a full-scope medical center and hospital, the SMMC operates four dental clinics located in San Mateo, Redwood City, Half Moon Bay and Daly City. These clinics treat children and adults. In addition, a Mobile Dental Clinic (39-foot van) provides services and treatment to patients throughout San Mateo County. The patient population served by the Mobile Dental Clinic, includes adult homeless living in shelters, children and expectant mothers on MediCal.

As our Mobile Health Services Assistant, you will be responsible for driving and maintaining the Mobile Dental Clinic, conducting initial intake/assessments at the scheduled stops, interviewing patients to obtain necessary information for registration and performing other duties related to patient assistance and supportive services. Joining a team of dedicated dental care professionals, including a Dentist and Dental Assistant, you will have the opportunity to work closely with the community and provide valuable services to our patients.

The ideal candidatewill possess:

• A valid class "B" California driver's license and prior experience operating and maintaining a large vehicle preferred.

• Ability to operate a 30-foot or larger vehicle.

• Good driving record, free of moving violations.

• Possession of current CPR (Basic Life Support).

• A minimum of one year of office support experience, which involved direct patient contact in a community outreach or clinical setting.

• Knowledge of vehicle maintenance both routine and preventative.

• Good communication skills, including exceptional customer service skills and the ability to work effectively in a close-contact, team environment.

• A positive, "can do" attitude.

• Bilingual ability

• Spanish speaking preferred.

• Exceptional organizational skills.

• Experience working in a team environment.

• A demonstrated willingness to learn new things.

Examples Of Duties

Duties may include, but are not limited to, the following:

• Drive a mobile dental clinic to locations according to established scheduled.

• Conduct initial intake/assessment at scheduled location stops.

• Interview patients to obtain necessary information for registration and billing as required; review personal, financial and insurance details with patients; explain available coverage plans and calculate treatment costs under selected plan.

• Register patients for appropriate health services.

• Provide assistance and supporting services to patients and clients.

• Maintain records of all services provided on the mobile dental clinic.

• Inputs patient admitting, registration and/or billing information into system following specific guidelines and instructions; retrieve data and prepare a variety of reports related to patient census and/or patient insurance and financial status.

• Verify insurance program eligibility for emergency and hospital admissions.

• Classify data on hospital and clinic documents and assign appropriate codes.

• Respond to patient inquiries regarding County health care services, clinic policies and procedures; advise patients of services available, billing procedures, regulations and other related information.

• Operate standard office equipment, including a personal or on-line computer.

• Perform routine safety checks; identify needed vehicle maintenance and arrange for its completion.

• Secure mobile van in established parking area at the end of the day.

• Perform related duties as assigned.

Qualifications

Note: The level and scope of the knowledge and skills listed below are related to job duties as defined under Distinguishing Characteristics.

Licensure/Certification:

Some positions require possession of a class C California driver license or equivalent. Positions designated to operate mobile van clinics or community outreach vehicles require possession of a class B California driver license or equivalent.

Knowledge of:

• Traffic laws, ordinances and regulations governing safe operation of County-owned motor vehicles.

• Policies and procedures related to medical patient services, insurance and billing area to which assigned.

• Medical terminology as related to office support work.

• Office practices and procedures, including filing, reception and the operation of standard office equipment.

• Basic business data processing principles and the use of word processing or computing equipment.

• Business arithmetic.

• Basic record-keeping principles and practices.

Skill/Ability to:

• Operate the mobile clinic vehicle in a safe, professional and courteous manner.

• Perform accurate and detailed patient services clerical work.

• Prioritize work and coordinate several activities.

• Operate standard office equipment, including a word processor and computer terminal.

• Use initiative and sound independent judgment within established guidelines.

• Work effectively with difficult people, including very sick or uncooperative patients.

• Organize and maintain accurate files and records.

• Make accurate arithmetic calculations.

• Establish and maintain effective working relationships with those contacted in the course of the

• Understand and carry out oral and written instructions.

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is one year of office support experience, which involved direct patient contact in a community outreach or clinical setting.

Application/Examination

This is an Extra Help recruitment. Anyone may apply.Thorough and detailed responses to the supplemental questions must be submitted in addition to the standard San Mateo County employment application. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The department will screen application materials, and they will contact qualified candidates directly for a departmental interview.

IMPORTANT: Applications for this position will only be accepted online.If you are currently on the County's website, you may click the"Apply"above or below. If you are not on the County's website, please go tohttps://jobs.smcgov.orgto apply.

This is a continuous recruitment which may close at any time.

Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

San Mateo Countyis centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities.The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment.The County seeks to hire, support, and retain employees who reflect our diverse community.We encourage applicants with diverse backgrounds and lived experiences to apply.Eighty percentof employees surveyed stated that they would recommend the County as a great place to work. County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.

Analyst: Debbie Kong (08102023) (Mobile Health Services Assistant

• E422)

Keywords: Driver, vehicle driver, Mobile Dental Clinic