Mobile Expert - Retail Sales

T-Mobile Decatur , AL 35602

Posted 2 months ago

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! They're brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They're experts in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. Mobile Experts Do It the Right Way, meeting performance targets including sales, customer experience, and quality of sale metrics.As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.

  • Desire to be a part of the game-changing T-Mobile store team.

  • Competitive drive and confidence to succeed in a fast-paced sales environment.

  • Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.

  • Effective at balancing customer experience and performance goals.

  • 6 months of customer service and/or sales experience, Retail environment preferred

Serving and selling to our customers, while providing a best in class customer experience and building loyalty by:

  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.

  • Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.

  • Approaching service and sales needs with patience, honesty and empathy.

Consistently leverages digital tools in interactions and onboarding to actively demonstrate:

  • How our ever expanding-coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!

  • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

  • How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting.

Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Partners with T-Mobile employees across channels, including business and customer service to:

  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

  • Successfully identify and handoff small business leads.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Brow Waxing Expert

Ulta Salon, Cosmetics & Fragrance, Inc.

Posted 1 week ago

VIEW JOBS 1/18/2020 12:00:00 AM 2020-04-17T00:00 Ulta Beauty takes great pride in continually searching for passionate beauty lovers, with unique qualities and skills, to join our team. We invite you to submit your application as we may have positions open now or in the near future, depending on current business needs. General Summary The Brow Waxing Expert (Esthetician / Cosmetologist) is responsible for demonstrating and selling Benefit products and performing short services including eyebrow and facial waxing and brow tinting. The Arch Expert is also responsible for maintaining State Board compliant areas, and keeping accurate and complete records. Providing excellent customer service, achieving all waxing service and product goals as well as following all Benefit and Ulta Beauty guidelines is also expected. Must be 18 years to apply with an active and valid esthetics or cosmetology license as required by law. Use your skills, experience, & talents to be part of something BEAUTIFUL! As a Brow Waxing Expert you will… * Provide excellent customer service at all times to all Ulta Beauty guests whether at the boutique or in other parts of the store as the business dictates. * Achieve personal/boutique sales and service goals. * Demonstrate, recommend and sell Benefit products. * Perform short services, including but not limited to, eyebrow and facial waxing, tweezing and eyebrow tinting. Actively recommends additional services when appropriate. * Use appointment book or system to book for return services, makeup lessons, and for events. * Convert 60% of service customers into Benefit product sales. * Follow all safety, sanitation and hygienic procedures before, during and after services; ensure board compliance at all times. * Create and maintain a partnership with prestige consultants and salon professionals to promote teamwork and a high level of customer service. * Notify General Manager of supply needs to ensure necessary items are on hand at all times. * Assist in all in store operational processes. * Ensure prestige department and boutique standards are adhered to at all times. * Accurately follow all company time keeping procedures. * Attend mandatory Benefit training parties and team meetings. Experience we are looking for… * Cosmetology / Esthetics license. * Experience in make-up application; eyebrow and facial waxing, tweezing and eyebrow tinting is preferred but not required. * Proficiency with use of equipment needed to perform technical work. Developed communication skills. * Ability to work independently and as part of a team. * Ability to build and maintain strong customer relationships. Other * On a regular basis, requires the ability to walk. * On a regular basis, requires the ability to reach with hands and arms. * On a regular basis, requires the ability to stand for a minimum of 4 hours. * On a regular basis, requires the ability to lift and/or move 50 lbs. * On an occasional basis, requires the ability to climb a ladder and balance. * On a frequent basis, requires the ability to stoop, kneel and crouch. For positions located in San Francisco: pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Requirements Ulta Salon, Cosmetics & Fragrance, Inc. Decatur AL

Mobile Expert - Retail Sales

T-Mobile