Responsible for providing customers an exceptional retail experience while achieving sales and service expectations of the Mobile Showroom. Leverages Customer Focus capabilities to develop relationships, understand customer needs and recommend complete solutions.
Supports team members in servicing customers and completing operations duties including; maintaining clean and well organized store appearance, adhering to store procedures and merchandising standards. Assists other Associates in achievement of their sales objectives.As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value.
Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com6 Months Of Customer Service And/Or Sales Experience, Retail Environment Preferred Strong Customer Service skills; Passion, integrity and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience
Retail experience in high volume environment and ability to work in varied environments including external events
Strong organization, multi-tasking, versatility, communication and attention to detail
Acclimate local Mobile Associates and Partner Sales Associates to unique event environment
Consistent accuracy with basic math and proficient use of a calculator is required
Sales (Events & Partner Events)Support event sales goals through side-by-side selling with local Retail Sales Associates or Partner Sales Associates during events. May include selling when other Associates are not present.
Includes Partner support though proactive outreach to local businesses with Partner Associates.Community Outreach & SupportSupport community partnership efforts by reaching out into the local community and business environment to network, build the brand/awareness of the mobile showroom & company, through relationships, referrals and events. May be leveraged for emergency relief.Brand AmbassadorProactively engages with a broad range of customers in a highly visible and energetic retail environment. Makes customers feel comfortable and welcomed into the T-Mobile environment while educating around our products and services.
Ensures customer satisfaction in all areas of sales and service. Answers customer questions and makes personal recommendations. Contributes to the culture, bringing the space to life with vibrancy by having a charisma, passion, and hobby or skill that helps consumers experience the Mobile Showroom experience. Acclimate local Mobile Associates and Partner Sales Associates to unique event environment to provide an amazing customer experience.