GDH Consulting Tulsa , OK 74120
Mobile Device Management Administrator
TELECOM & MOBILE DEV MGMT ADMINISTRATOR
This highly technical position is responsible for the design, integration, management and administration of enterprise mobile devices in a Microsoft Active Directory-based, 24x7x365 enterprise environment. The incumbent plays a vital role in the management, maintenance and expansion of the mobile device network infrastructure and has a direct role in all aspects of supporting users and relationships with vendors. The incumbent establishes performance standards, develops policies and procedures; maintains in-depth knowledge of mobile devices and mobile device management technologies; keeps management abreast of latest trends in mobile device technologies. Mobile devices include: various models of AT&T and Verizon, SCADA Wireless Alarms, Dell tablet and other mobile technology tools that, are primarily used outside of the office and are often used to connect to the organization's network.
Performs a full spectrum of duties to enable and support enterprise landline and mobile devices in a large-scale and complex environment
Integrates, manages, troubleshoots and administers mobile devices and mobile device infrastructure.
Maintains and assists in design of configuration management systems.
Maintains device inventory and processes all related invoices.
Will work as a member of the IT Client Services and Network support staff.
Analyzes isolates and resolves customer issues.
Performs proactive monitoring, configuration management and fault resolution.
Directs interaction with customers on mobile device support issues.
Escalates issues to immediate management.
Maintains workloads, detailing each case with notes of steps taken.
Performs any other delegated duties considered appropriate in order to maintain the efficient operation of the department.
Provides 24/7 on-call support as needed.
Participates in daily IT operations and acts as a backup for peer technical staff.
Provides recommendations for and implements new technologies to maintain and improve the existing mobile device infrastructure.
Documents the enterprise mobile device environment and develops related documents as needed.
TELECOM & MOBILE DEV MGMT ADMINISTRATOR
DESIRED QUALIFICATIONS AND EXPERIENCE:
Graduation from an accredited college or university with a Bachelor's Degree in a Computer Science or a related field is highly desired. Three (3) years of current experience in enterprise telecom and mobile device management; and a minimum three (3) years of hands-on experience with desktop client support. Experience with Microsoft System Center Configuration Manager (SCOM) technologies desired. Must be familiar with the latest mobile technologies, wireline services, and support demands.
Must be a self-starter capable of working under limited supervision in a demanding environment.
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicant should include all relevant education and work experience.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Interested candidates please send resume in Word format to Please reference job code 54835 when responding to this ad.
GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.
Active Directory, CASE, Other, SCADA, Wireless