Mobile Crisis Specialist 2Nd Shift

Elwyn Media , PA 19091

Posted 2 weeks ago

POSITION SUMMARY: As a member of the Mobile Assessment Team the Mobile Crisis Specialist (MCS) is responsible for responding to mental health crises upon dispatch from the Delaware County Office of Behavioral Health Dispatch Specialist. The MCS's function is to work with individuals and their community supports to assess and de-escalate a crisis, determine the level of care necessary to meet the individual's needs, develop alternatives to involuntary hospitalization through conducting assessments, treatment planning, counseling, and coordination of community care linkages and discharge process. The MCS will also coordinate the involuntary hospitalization process in situations where individuals present as dangerous to themselves or others. The MCS will act as an advocate and represent the needs and rights of persons served with outside social service agencies, families, etc.


  • Complete an assessment for adults, adolescents, or children throughout Delaware County wherever the crisis is occurring

  • Develop and secure appropriate services for individuals in crisis, including referrals to voluntary inpatient settings and applications for involuntary emergency examination and treatment under 302 of the Mental Health Procedures Act of 1976. Provide linkages to community supports, supportive counseling, and substance abuse services and always reflect the possibility of recovery

  • Complete referrals for follow-up services by community mental health and other supports. Assist in completion of application for entitlements. Complete Emergency Care Provider Intake

  • Provide all appropriate documentation set forth by Director including intakes, progress notes, medical charting, discharge plans, and individual assessments

  • Advocate for individuals served with outside agencies including, but not limited to Social Security, Department of Public Welfare, Delaware County Office of Behavioral Health, Delaware County Base Service Units, etc.

  • Interface with families of persons served and other interested parties

  • Maintain communication with physician, psychiatrist, pharmacist, and other appropriate ancillary service providers such as speech therapy, physical therapy, and occupational therapy as relevant to providing emergent services

  • Intervene in crisis situations

  • Attend scheduled staff team meetings and appropriate in service training as directed by supervisor

  • Participate as a member of the interdisciplinary team; maintain complete and accurate clinical record

  • Conduct fire drills and building inspections and provide the appropriate documentation for same

  • Remain on duty until relieved

  • Maintain current certification/re-certification of CPR, First Aid and Medication Administration certification

  • Provide counseling, guidance, support, resources and encouragement to persons served to take responsibility for and actively participate in their own recovery

  • Collaborate with the team to promote a team culture in which each person's point of view, experiences, and preferences are recognized, understood, and respected, and in which the person' self-determination and decision making in treatment planning are maximized and supported

  • Increase awareness of, and support participation in, self-help programs and advocacy organizations that promote recovery

  • These general duties describe some principal functions of the job, but should not be considered as a detailed description of all the work requirements that may be inherent in this position

  • Perform cardiopulmonary resuscitation (CPR), crisis intervention and medication administration using agency-trained protocols

  • Perform other duties as assigned

IMMEDIATE SUPERVISOR: Lead Mobile Crisis Specialist


CONTACTS: Individuals served and their families and caregivers, Elwyn staff, general public, funding source representatives, program evaluation personnel, related professional agencies/social service agencies, community mental health centers and hospitals, advocacy groups, county and state government representatives, employers and other stakeholders.


  • Minimum of a Bachelor's degree in a human service field, Master's preferred

  • One year of mental health direct care experience provided to adults, children, and/or adolescents preferred

  • Additional qualifications such as Certified Addiction Counselor (CAC) or CAC eligible status including at least two years drug and alcohol counseling experience, lived experience in recovery with training and experience as a Peer Specialist, and/or experience working with children with special needs preferred

  • Demonstrated ability to work effectively as part of a team

  • Must be able to perform CPR using agency-trained protocols

  • Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills

  • Demonstrated basic experience with Microsoft Office applications, including Word, Excel, Outlook preferred

  • Demonstrated knowledge in the use of electronic health records

  • Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record

PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.

Elwyn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and identity, gender identity, national origin, citizenship status, genetic information, disability status, military or veteran status, marital or family status, political activities or affiliations, or any other characteristic protected by local, state, and federal law. #mon #ca #zr1

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Mobile Crisis Specialist 2Nd Shift