Mobile Associate - Retail Sales

T-Mobile Mechanicsburg , PA 17050

Posted 2 weeks ago

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.

In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc.).

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services.

They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions.

This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

At least 18 years of age

Legally authorized to work in the United StatesHigh School Diploma or GED

Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!Competitive drive and proven ability to succeed in a fast-paced sales environment.Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.Effective at balancing customer needs and performance goals.6 months of customer service and/or sales experience, Retail environment preferred.

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your world-class work:

Driven base pay plus milestone bonuses

Benefits for part-time and full-time associates

Medical, dental and vision benefits

Matching 401(k)An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount

Generous paid time-off programs

Phone service discounts

Education reimbursement

Serious growth potential for your career!

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you.

So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network

Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources. Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.Successfully identify and handoff small business leads.Support team initiatives and create an inclusive environment

Equal Employment Opportunity

We take equal opportunity seriously-by choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Service Associate

Comcast

Posted Yesterday

VIEW JOBS 5/10/2021 12:00:00 AM 2021-08-08T00:00 Job Summary Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures. Job Description Core Responsibilities * Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store. * Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning and reports to leadership when exceptions are found. * Greets customers during busiest moments, ensures they are connected to a sales consultant in a timely manner and is well prepared to demonstrate company technology to new customers to ensure they know the basics and encourage them to return. * Frequently checks and inspects the back of the store for clean, secure and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards. * Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process. * Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience. * Readily adjusts and adapts to store management priorities and direction always demonstrating professionalism and integrity. * Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly. * Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. * Other duties and responsibilities as assigned. Employees at all levels are expected to: * Understand our Operating Principles; make them the guidelines for how you do your job. * Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. * Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. * Win as a team - make big things happen by working together and being open to new ideas. * Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. * Drive results and growth. * Respect and promote inclusion & diversity. * Do what's right for each other, our customers, investors and our communities. Disclaimer: * This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Education High School Diploma / GED Relevant Work Experience 0-2 Years Salary: Base Pay: $15.00 Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Comcast Mechanicsburg PA

Mobile Associate - Retail Sales

T-Mobile