Mobile Associate - Retail Sales

T-Mobile Baytown , TX 77521

Posted 2 months ago

Mobile Associate (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! They're brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new experts are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

What you'll do in your role.

Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by:

  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.

  • Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.

  • Approaching service and sales needs with patience, honesty and empathy.

Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate:

  • How our ever expanding-coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!

  • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

  • How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting.

Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Builds relationships with and partners with T-Mobile employees across channels, including business and customer service to:

  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

  • Successfully identify and handoff small business leads.

The experience you'll bring.

  • Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.

  • Desire to be a part of the game-changing T-Mobile store team.

  • Competitive drive and confidence to succeed in a fast-paced sales environment.

  • Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.

  • Effective at balancing customer experience and performance goals.

  • 6 months of customer service and/or sales experience, Retail environment preferred

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Seasonal Lead Sales Associate

Leslie's Pool Supplies

Posted 2 days ago

VIEW JOBS 2/24/2021 12:00:00 AM 2021-05-25T00:00 Are you ready to join a stable retail organization with an 85% internal promotion rate and rapid company growth? With our extensive onsite paid training, we teach you everything you need to know to help our customers maintain and enjoy their pools and spas. Our Retail Team consists of talented pool professionals and sales associates that strive to provide expert assistance to our customers in maintaining and improving their pools and spas. We are the most reliable and trusted in the industry. Many of our team members began their careers in entry level roles and have advanced to high level management positions. Job Scope You will assist our customers in maintaining and enjoying their pools and spas, and support the Store Manager in all facets of retail operations to ensure the store is exceeding all expectations. Day-to-Day You will assist our customers with their pool and spa care needs You will use the POS register to assist customers in sales transactions You will maintain a welcoming store environment You will assist with merchandising and inventory control * High School Diploma or Equivalent, or currently attending High School * Must be at least 18 years of age * Ability to complete required training * Provide exceptional customer service * Ability to lift 50 lbs. * Must have reliable transportation Since 1963, we have aimed to deliver quality products through superior customer service. As a steadily growing organization, with a presence in 35 states, we recognize that the most critical component to our continued success is our people. And as such, there is nothing we value more than the development and growth of our team. Our internal promotion and advancement structure is unsurpassed: the vast majority of all open management positions are filled from talent within our company. We offer our team competitive compensation, extensive paid training, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities. Leslie's is committed to infusing diversity into the workplace and providing opportunity to our military veterans and their families. Having a diverse and experienced team fuels innovation and creativity. We promote an expansive environment that supports differing perspectives, thoughts, ideas, cultures, and ways of life. Leslie's is an Equal Opportunity Employer. What are you wading for? Your career is here! Leslie's Pool Supplies Baytown TX

Mobile Associate - Retail Sales

T-Mobile