Park National Bank Newark , OH 43055
Posted 2 weeks ago
RESPONSIBILITIES
Track mortgage loan files, from origination to destruction
Prepare and notarize applicable mortgage release documentation from recorded documents, following the recording guidelines for both in-state and out-of-state mortgage releases for paid loans or partial releases
Monitor flow of loan files from the File Center to off-site storage, if applicable
Support bank associates and customers by referring them to the eFile on Director Unity Client or if necessary by forwarding requested loan documents via email, fax, interoffice mail, or in-person delivery
Scan and upload any additional physical documents and electronic documents to eFile in Director Unity Client
File any documents in the physical file that are required and update physical file checklist as well as electronic physical file checklist in workflow
Perform Physical File Review for required documents and track in Director Unity Client Physical File Review Workflow
Assist with internal and/or external audits by organizing and delivering file requests in a timely manner
Respond to File Center phone calls, workflow requests, email, in-person requests, and fax requests in order of urgency and/or priority
Prepare checks for submission of releases to the county recorder offices and the county title offices
Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
Deliver a consistent, high level of service within our Serving More standards
Other duties as assigned
COMPETENCIES
Interpersonal/Customer Service Skills
Written and Verbal Communication
Ability to understand and follow directions
Adaptable to change
Basic Computer Skills
Organizational Skills/Detail Oriented
Able to Multi-Task or Juggle Priorities
Ability to work as part of a team
SCHEDULE
Typical office hours are Monday through Friday 8am to 5pm. This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status.
This position is 100% onsite.
EDUCATION - CERTIFICATIONS - WORK EXPERIENCE
High School diploma or equivalent required
1-2 years related work experience preferred
Park National Bank