Mitigation Project Manager

Wylander Gurnee , IL 60031

Posted 6 months ago

Wylander Solutions, a recruiting company specializing in the disaster restoration industry, is hiring an Operations Manager for SERVPRO. Part of the Large Loss Response Team for Servpro since 2011, this position will be located in the Gurnee, Illinois office with oversight of the Gurnee, Libertyville, and Highland Park franchises. The Operations Manager is responsible for creating high levels of client satisfaction by exceeding their expectations and fulfilling the companys contractual obligations through the timely and profitable delivery of their services. The Operations Manager will exceed established standards of performance through continuous process improvement, training, and development of employees. They are seeking a candidate with exceptional leadership skills and a solid understanding of the restoration business.


  • Health Benefits after 60 days
  • IRA program with 3% match


  • Base Pay: $75,000 - $85,000 (DOE)
  • Bi-annual bonus based on performance metrics
  • Company Vehicle, cell phone and iPad provided


  • Manage employees, implement procedures, hold key personnel accountable
  • Responsible for helping to achieve company goals
  • Respond to property damage emergency calls when required
  • Plan, organize and manage crews and subcontractors
  • Analyze financial reports
  • Establish and maintain client relationships
  • Attend or run appropriate company meetings
  • Handle all inquiries for the team and demonstrate a high level of problem resolution and technical assistance
  • Responsible for mentoring, coaching and developing employees, recognizing strengths and weaknesses, and developing their skills and abilities
  • Conduct performance evaluation of all direct reports
  • Additional duties as required


  • 5+ years experience within the construction/restoration industry
  • 2+ years experience in a leadership role
  • Industry specific certifications are a plus
  • Experience with large loss restorations are a plus
  • Proven ability to build, motivate and maintain high performing teams
  • Knowledge of Xactimate
  • QuickBooks experience is a plus
  • Possess exceptional organizational and planning skills
  • Strong communication and negotiation skills
  • Self-motivated, responsible, and accountable

Keywords: restoration, management, remediation

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Mitigation Project Manager