Mining Technology Application Specialist

SUCCESS AT WESTERN STATES: Western State's culture is based on passion for our Vision, Mission, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a "play to win" organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization.

JOB SUMMARY: The Mining Technology Application Specialist works directly with mining clients to ensure they receive maximum return on investments made in mining technology. Responsibilities include actively listening to clients' needs and goals in order to assist them when in ensuring technology tools are configured in a manner that allows data to be collected to be able to drive actionable results. The Mining Technology Application Specialists will work with Cat MineStar systems, PowerBi and other tools from implementation to continuous improvement.

ESSENTIAL FUNCTIONS:

Safety

• Actively cares, promotes, manages, and advocates safety at Western States. As a leader and team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures, and standards.

• Maintains clean/clutter free personal work areas to ensure safe environments for all WSECO employees.

• Adhering to required personal protective equipment (PPE) as identified in safety policy.

Client Support

• Works directly with mining technology clients ensuring products are providing desired results along with enabling client success.

• Hosts client meetings weekly to review, set and complete action items. Provides direction and consulting to clients on how to be use MineStar systems.

• Tracks and manages clients support requests and product improvement requests, escalates issues as need to Cat for further support and resolution.

• Provides training to clients on how to utilize office and on machine solutions as needed. When needed works with external resources to provide clients with training needed.

Technology Support

• Develops and evolves an expert level knowledge base of mining technology to understand functionality, requirements along with client benefits.

• Troubleshoots, determines root cause, and corrects software and hardware issues on mining technology products in a timely manner.

• Works with Cat technology teams to resolve issues along with elevating client enhancement requests to ensure solutions are developed in a manner to fit client's needs.

• Reviews release notes and product improvements, informs clients on improvements made and how to apply them to their business.

Mining Application

• Develops and evolves a working knowledge of mining operations from explorations to reclamation. Uses this knowledge to turn client challenges into opportunities for success utilizing technology solutions.

• Converts data and information to actionable insights utilizing reporting tools including PowerBi. Adjust reports to meet client expectations along with ensuring they are meaningful.

• Reviews clients mining operations and how technology is being utilized, provides consulting and best practice sharing to ensure technology systems are configured in the best way possible to support clients in reducing their cost per ton.

SKILLS, KNOWLEDGE, AND ABILITIES:

• Proficient in the use of Microsoft computer products or other comparable systems required.

• Experience with or ability to quickly learn various software systems

• Proven skills in written and verbal communications, planning, organizing.

• Strong detail orientation and multitasking skills.

• Must be self-starter with a strong sense of urgency to meet the challenges of a fast-paced business environment. Ability to set and manage priorities.

• Ability to develop and maintain effective working relationships with others.

• Consistent attendance.

EDUCATION AND EXPERIENCE:

• Bachelor's degree or equivalent experience in a technology or engineering field preferred (preference given to Mining, Engineering, or Computer Science)

• One-year minimum experience or formal education in mining curriculum required.

• One-year minimum experience supporting construction technology or MineStar solutions preferred.

• Six months minimum in Relational Database Knowledge experience preferred.

• Valid driver's license and acceptable driving record required.

• Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:

• Ability to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.

• Ability to lift up to 30 lbs. in accordance with Western States' Lifting Policy to include amount and approach.

• Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.