Jpmorgan Chase & Co. Indianapolis , IN 46218
Posted 6 days ago
JobID: 210520566
Category: Process Management
JobSchedule: Full time
Posted Date: 2024-06-03T15:02:25+00:00
JobShift:
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Middle Office Global Practice Leadership organization that is transforming how change is managed in the Commercial Banking Middle Office (CB MO). As a member of the Change Enablement team you will own the day-to-day activities related to readying CB MO team members for change including: intake, impact assessment, and facilitation of change initiatives. This important and highly visible role includes building strong partnerships with product, project stakeholders and Middle Office leadership.
Job Summary
As a Middle Office Change Enablement Associate in the Middle Office Global Practice Leadership organization, you will play a crucial role in transforming how change is managed in the Commercial Banking Middle Office. Your responsibilities will include managing day-to-day activities related to preparing team members for change, such as intake, impact assessment, and facilitation of change initiatives. This role offers you the opportunity to build strong partnerships with product, project stakeholders, and Middle Office leadership in a dynamic environment. You will need to be proactive, detail and results-oriented, with strong relationship building and communication skills. This role requires comfort in navigating complex situations while working in a dynamic environment.
Job Responsibilities:
Conduct change impact assessments to gauge new product or process change impacts across Middle Office; coordinate with partners and gather information relevant to Middle Office including timing and scope related to the different phases of a product commercialization or migration
Build change plan roadmaps that align to success criteria and KPI achievement; coordinate and ensure controls are validated, processes and procedures are implemented and training is conducted
Identify potential issue impacts early on and escalate where necessary, continuously reprioritizing and calibrating scope based on issues and the evolving needs of leaders and stakeholders
Present roadmap and deliverables to key stakeholder and business leaders; coordinate any required sign-offs or agreements
Support Workfront implementation efforts and leverage Workfront to complete change project tasks and impact logs to support the overall management of change capacity; monitor timelines keeping tasks and issues logs current
Develop success criteria to be used in a product pilot, gather information and create content to relay KPIs
Develop strong trusted advisor relationships with cross LOB change readiness, product and practice leadership partners
Required Qualifications, Capabilities, and Skills:
College degree and 2+ years of experience in client service, onboarding, treasury services, process engineering, risk management, program management, operations, technology, or product management; understanding of treasury products including, digital banking, liquidity, receivables and payables
Solid relationship management, interpersonal and communication skills, written and verbal, with ability to story tell and present to leaders, CB lines of business management teams, and equivalent stakeholders within the JPMorgan Chase wholesale franchise
An understanding of leading by influence to align business partners to a common goal to deliver results and drive change
Proactive, flexible and ability to learn quickly and adapt to projects and deadlines with the tenacity to resolve issues and conflicts
Experience collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders
A willingness to operate within a matrix management structure and start-up like environment
Strong PowerPoint and Excel skills to use data and slides to tell a compelling and concise story
Preferred Qualifications, Capabilities, and Skills:
Prosci Change Management Certification or willingness to obtain Chase-provided certification
Experience with Workfront or a project management tool
Visio experience to document process mapping
The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level
Jpmorgan Chase & Co.