Mid Level Telecom Administration - Overnight Shift - 12-9 Am

NTT Data Corporation Dallas , TX 75201

Posted 3 months ago

Req ID: 32154

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Mid Level Telecom Administration

  • Overnight Shift

  • 12-9 am to join our team in Dallas, Texas (US-TX), United States (US).

Moves, Additions and Changes

  • Moving of the physical, telephone (wireless, soft client installation or desk set), video end point or other communications end point. Maintain documentation to reflect pertinent end point information.

    Ability to identify and relocate cross-connect (jumper wire or patch cable). Additions Ability to configure a phone (wireless, soft client or desk set), video camera, analog line using the corporate standard and then setting the device up or extending the line and testing to insure all is operational configured correctly. Includes Class of Service, Features and Key Expansion Modules. Maintain documentation to reflect pertinent end point information.

    Ability to identify and relocate cross-connect (jumper wire or patch cable). Changes changes to the configuration of the phone (desk set, wireless or soft client) or line (name, class of service, network class of service, line appearances, voicemail box, basic menus, ACD, NCFW, DCFW

Troubleshooting Endpoint instrument (break fix)

  • Client or end point configuration validation (IP, TDM, Video, line or soft client) - Wireless coverage validation (phone tools)Call through validation (dialing properties 1+, 9+ internal, intra-system)


  • Ability to train users on how to use various end points (phone, soft clients, cameras, login/log out)

  • Conference, Hold, Transfer, Call Log. Validating, Maintaining and Updating all user documentation

Application Support


  • Password administration, Customer coordination and requirements gathering, Mailbox administration and basic menu services, Training, End user troubleshooting and support

Contact Center Customer coordination and requirements gathering, Agent configuration and skillset assignment, Basic ACD configuration, Realtime and Historical Reporting basic support, Agent/Supervisor training , End user/client troubleshooting and support

UC IM client configuration and support, End user support and configuration conferencing (voice, video and web), Soft phone client support and configuration, Voicemail client support and configuration, Password administration and support, UC end user training, End user troubleshooting and support

Telco Account Management Account review, dispute, reconciliation and payment approval. Coordination with Finance. Management of 3rd parties providing TEM Services

Review current end point counts, configurations and special requirements. (Multi-line appearances, menus, roll overs, ACD queues, faxes, number ranges, carrier identification of services and support). Customer requirements gathering. Engineer supported activity dependent upon complexity, size or scope. End point configuration and testing (small clinic environment, vendor coordination for large sites).

Basic Qualifications:

Ability to attend training during morning shift for first few weeks before beginning regular shift hours

Shift hours

  • 12-9 am

Ability to be on Call Saturday & Sunday

Reliable transportation to travel to numerous locations

Experience Documenting procedures using Visio

Min 3 years of Telecom support experience

Experience with Cisco VOIP , Nortel (CS1, CS2100 preferred)

Experience with Move, Add, Changes with Cisco VOIP

Build/Change Phones

Experience with Analog & Digital

Admin Voicemail experience

  • Cisco Unity Experience Add, delete, change, configuration

Reviewing Trunks

Phone & line card replacement

Nortel troubleshooting experience

Ability to do Layer 1 cable troubleshooting patching cable

Analog gateways , carrier experience

Wireless Deployment experience

Avaya Session mgr experience

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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Mid Level Telecom Administration - Overnight Shift - 12-9 Am

NTT Data Corporation