Microsoft Teams Unified Communications Senior IS Engineer - ITS - Sfpuc (1043) (115030)

• Application Opening: 01/30/2024
• Application Filing Deadline: 05/03/2024 (Reopened on 4/01/2024 to broaden candidate pool. Candidates who have applied previously do not need to reapply.)
• Annual Salary: $146,250 to $184,002
• Recruitment ID: REF37494N (TEX-1043-115030)

APPOINTMENT TYPE: Temporary Exempt (TEX): This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

San Francisco Public Utilities Commission (SFPUC)

Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc

Role description

Project: SFPUC Microsoft Teams Unified Communications

Under general direction, the 1043 Senior IS Engineer will support, implement, manage, troubleshoot, and maintain the SFPUC's Microsoft 365 Enterprise Cloud Applications with a focus on Microsoft Teams Phone System and Productivity solutions in support of the SFPUC's hybrid workforce. These include Microsoft 365 Enterprise Applications, Microsoft Teams Phone System, AudioCodes VoIP Solutions, various cybersecurity technologies and service monitoring technologies. Will work closely with other Senior and Principal engineers and be responsible for the daily support and administration of these solutions. This includes proactive monitoring of services to ensure operational efficiency, evaluating the soundness of changes and associated risks, troubleshooting problems arising in the service environment, and assuming responsibility for the regular maintenance of supported solutions.

Duties include but are not limited to:

• Supporting, implementing, managing, troubleshooting, and maintaining:

• Microsoft Teams Unified Communications Solutions

• Teams Phone System

• Meetings & Audio Conferencing

• Messaging Apps (Chat/Channels)

• Teams Security & Compliance

• AudioCodes VoIP Systems

• VoIP Desktop Phones

• Session Border Controllers (SBCs)

• AudioCodes One Voice Operations Center

• Microsoft 365 Modern Desktop Administration

• Windows Deployment & Servicing (WDS) including creation of master images for all endpoints including desktops, laptops and tablets

• Configuration and Profile management via Microsoft System Center Configuration Manager (SCCM) and Microsoft Endpoint Manager (Intune)

• Microsoft 365 Enterprise Administration

• Active Directory device and user administration

• Microsoft Exchange Online mailbox and resources

• User mailbox provisioning and deprovisioning

• Resource mailboxes

• Application deployment and administration (Outlook, Word, Excel, etc.)

• Authentication and access management

• Enterprise Mobility and Security - identity and endpoint security

• Cybersecurity Technologies

• Endpoint Security agent/client deployment

• Remediation of detected events as assigned

• E-mail hygiene and web filtering

• Application & Network monitoring services

• Paessler PRTG Core Server Infrastructure

• Distributed probe services

• Application & device sensors

• Provide level 3+ problem determination and technical support for desktop, application, and network issues

• Log, track and monitor all problems and requests

• Work with IT Customer Service Center (ITCSC) staff and site administrators to resolve problems and fulfill IT service requests

The 1043 Senior IS Engineer will perform other related duties and project work as assigned.

Desirable Qualifications:

Three (3) years of experience planning, configuring, installing, and/or maintaining the components of a Voice over IP telephony infrastructure. Ideal candidate will have recent experience working with Microsoft Teams Phone System and/or AudioCodes Session Border Controllers.

How to qualify

Education:

An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]. AND

Experience:

Three (3) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification

What else should I know?

• Information About The Hiring Process

• Conviction History

• Employee Benefits Overview

• Equal Employment Opportunity

• Disaster Service Worker

• ADA Accommodation

• Right to Work

• Copies of Application Documents

• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the "I'm Interested" button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Job Analyst Information: If you have any questions regarding this recruitment or application process, please contact the job analyst, Yvane Mirabueno, by email at YMirabueno@sfwater.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.