What does a Best Buy Microsoft Expert do?
The Microsoft Expert is responsible for delivering an end-to-end Microsoft Experience across all aspects of the Microsoft ecosystem. This role will achieve sales targets in revenue, margin, and solutions within the Microsoft ecosystem. This role ensures that no customers are ever left unserved or underserved, providing velocity, full-service, and solutions support to customers in the Microsoft ecosystem. Works closely with other employees to demonstrate, promote and sell a variety of exciting Microsoft assortment in and across the store to ensure customers' end-to-end needs are met. The Microsoft Expert must be able to build quality relationships with retail consumers, while providing them with relevant and memorable product demonstrations.
The Microsoft Expert is Microsoft and Best Buy certified in taking complex technology and making it simple for clients to understand and see unique value. When not actively working with a customer, the Microsoft Expert will be responsible for building relationships, coaching and training with their store and surrounding stores, sharing their vast knowledge of the Microsoft ecosystem with sales consultants throughout the store.
What are the Professional Requirements of a Best Buy Microsoft Expert?
1 year of experience in sales, customer service or related field
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services
1 year sales experience
1 year experience working with consumer electronics products/services