Microsoft Dynamics Tier 1 Support Analyst

BASIC QUALIFICATIONS

• 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

• Candidate will be proficient in using Microsoft Dynamics.

• Experience in a business analysis/application support environment (or equivalent work experience) similar to Help Desk support.

• Excellent research and analytical skills including the ability to assign critical activities to the appropriate groups as well as self-diagnose problems.

• Able to set priorities and manage expectations, and work both as part of a team and independently.

• Must have effective professional verbal, written and communication skills for audiences ranging from individual contributor through executive levels.

• Effective time management, organization, and planning skills.

• Able to multitask under shorter time frames without sacrificing the integrity of the prioritized work.

PREFERRED QUALIFICATIONS

• 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Certification(s) in Microsoft Dynamics (e.g. Dynamics 365 Fundamentals)

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 88,200.00 to 124,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.