Microsoft Dynamics CRM Sr. Consultant - Washington, DC

Avtex Washington , DC 20319

Posted 3 weeks ago

Location: 729 15 St. NW, Suite 700, Washington DC 20005

MICROSOFT DYNAMICS CRM CONSULTANT

Avtex's continued business success has created a need to add to our stellar CRM team on the east coast. Our CRM Consultants are the liaison between our customers and our internal teams on Dynamics CRM projects, and will be handling implementations, customizations, migrations and more. In this role, you will be responsible for several aspects of the project that may include project management, configuration, business analysis, data, training and support. The CRM Consultant is responsible for meeting the customer requirements and ensuring that the project is completed to satisfactorily. Travel is required for this position (estimated at 30% or as necessary) and can involve on-site work at Avtex customer locations or travelling locally and/or nationally as needed.

Position Responsibilities:

  • Lead and manage small to medium projects independently

  • Participate in planning and design sessions with customers

  • Work with various business groups to gather and document business needs and processes

  • Advise customers on best practices for CRM processes, user interface and architecture

  • Develop & manage project plans that encompass the complete project life cycle (i.e. project requirements, development, quality assurance, deployment etc.)

  • Create functional and technical specifications documentation for the project(s)

  • Writes specifications for customizations, data migration, and system integrations

  • Configure and customize the CRM system based on design specifications

  • Develop test plans and scripts; train super users

  • Conduct system and end-to-end testing of the application

  • Determine detailed approach and timeline of projects

  • Work with cross-functional areas to secure resources and ensure resources are used effectively

  • Define roles and expectations of team members

  • Measure and monitor progress to ensure that a project is delivered on time, within budget, and meets or exceeds expectations

  • Take on complete ownership of projects; resolving issues affecting project scope, quality, effort, risk, and timeline

  • Guide the project along through daily communications with the customer

  • Conduct weekly status meetings and provide status updates

  • Conduct design review sessions with the customer to demonstrate completed work and gather adjustments and changes

Required Experience:

  • Bachelor's Degree or equivalent

  • Experience implementing Microsoft Dynamics CRM, and/or other CRM applications with willingness to learn MS CRM

  • Knowledge of current business processes, issues, and technology related to the operation of a sales, marketing, and service departments within an organization

  • Experience with large/enterprise companies; comfort talking with clients at all levels

  • Ability to manage small-medium projects

  • Advanced organizational skills and attention to detail; professional demeanor

  • 1-3 years of experience with Agile development preferred (but not required)

  • Resource management skills

  • Excellent verbal and written communication

  • Industry standard project management methodologies

  • Ability to 'wrangle' and meet project deadlines

  • Advanced use of Microsoft Project, Excel, Word, and Visio

Working at Avtex:

At Avtex, our mission is to use our technology know how to enable our clients to deliver an exceptional experiences to their customers. Our people are passionate and dedicated to innovation and believe in communities and collaboration. Our clients and solution partners value our deep technical capabilities, and so do we. Our staff work in offices based in Bloomington, Minnesota (our headquarters); Lincolnshire, Illinois; Washington, DC and San Francisco and Irvine, California.

Benefits:

We offer an attractive benefits package, including but not limited to the following:

  • Robust Medical & Dental coverage

  • 401K Retirement Savings enhanced with an employer match

  • A break from work with Paid Time Off & Holidays

  • More money in "your" pocket through our Medical and Childcare Pre-Tax Flexible Spending Accounts

  • Short / Long Term Disability and Life Insurance Coverage

  • Support in your professional growth and development through Certification & Training

  • Advancement in your education through Tuition Reimbursement

  • Extra motivation around keeping fit with our Health Club Reimbursement Program

  • Flexible work environment

Avtex is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All candidates must be legally eligible to work in the United States without sponsorship. Sorry, no Visa Sponsorships or Transfers available.


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