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Microsoft Dynamics CRM Consultant

Expired Job

Dechen Consulting Group Dearborn , MI 48120

Posted 3 months ago

Description: Client is looking for a Microsoft Dynamics CRM Administrator to join the program team that is developing a new global system to support our contact centers. The position will be responsible for the administration of the Microsoft Dynamics CRM system including: o Operational configuration maintenance o Creating views and dashboards o Leveraging out of the box functionality that is not being utilized yet o Working with business owners on enhancement requests o Report development
Required Skills / Experience:
o Minimum of 2 years working with Microsoft Dynamics CRM, including time specifically working with MS CRM 2016/Dynamics 365 in the Cloud o Minimum of 2 years. experience administering Microsoft Dynamic CRM customizations/configurations including: - Views and dashboards

  • Security Roles

  • Custom entities o Microsoft Azure Cloud Configuration o Understanding of MS CRM 2016/Dynamics 365 - All standard out of the box functionality

  • Plug Ins

  • Workflows o Experience using and supporting Microsoft Dynamics:

  • Web Client

  • Unified Service Desk (USD) or Customer Care Accelerator (CCA) or Contact Center Desktop (CCD) - Outlook Client
    Preferred Skills / Experience:
    o Experience with CRM 2016 (ideal experience transitioning a team through an upgrade) o Programming and development experience with SQL reporting o Microsoft CRM training and certification valued o Ford Experience This program is an exciting, evolving area that is core to Fords Consumer Engagement vision. It offers the opportunity to make a difference and work with business teams at the forefront.
    Education Required:
    Bachelors Degree in Computer Science, Business Administration, Information Systems, Electrical Engineering, or another field with related work experience

Microsoft Dynamics CRM, Microsoft Azure Cloud Configuration

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Microsoft Dynamics CRM Consultant

Expired Job

Dechen Consulting Group