Microsoft CRM Software Engineer

We are the movers of the world and the makers of the future. We get up daily, roll up our sleeves, and build a better world together. At Ford, we believe freedom of movement drives human progress and we're all a part of something bigger than ourselves. You will be able to accelerate your career potential as you help us define tomorrow's transportation.

We are seeking a Microsoft Dynamics 365 CE Developer to join our growing team. Along with hands-on development, the development team also sets out to research and leverage new technologies, master the Dynamics CRM software development kit, and always add value to our delivery team, our customers, and any other individuals within the Dynamics CRM community.

As a Global Contact Center Platform Team Microsoft 365 CRM Developer, in the Assist Customer space, you should have a strong technical background and experience with Microsoft D365 Platform tools to thrive in this role. This includes being familiar with the platform's features, capabilities, and customization options as well as enjoying solving complex problems, having strong interpersonal skills, and a desire for continuous improvement.

This team supports the agent experience using Dynamics 365 Customer Service Enterprise by managing Azure cloud services like Azure App Services, Azure SQL Database, Azure Blob, Azure Functions, Azure Data Factory, Azure Service Bus, Storage Accounts, Key vaults, Management groups, Azure Data Lake, Scale Sets, Application gateways, App Insights, Logic Apps, Event Hub, Active Directory, Azure Monitoring services.

Ford is seeking a Microsoft Dynamics 365 CE Developer to join our growing team. Along with hands-on development, the development team also sets out to research and leverage new technologies, master the Dynamics CRM software development kit, and aims to always add value to our delivery team, our customers, and any other individuals within the Dynamics CRM community.

What you'll be able to do:

• All aspects related to form customization, such as (but not limited to) adding Tabs, Sections, Subgrid, Web Resources, iFrame, Navigation Map Customization, and Ribbons Customization.

• Solutions and sitemap customizations.

• JavaScript and XRM model for JS, including OData calls through JS.

• Plug-in development.

• Custom workflow development, BPF.

• Webservices, WCF, and Fetch XML.

• CRM Portal Development and other custom portal development.

• C#, ASP.NET/MVC Development, including jQuery, AJAX, JSON, and XML.

• Integrating with Azure services through Power Automate, LogicApps, Azure Functions, and WebAPIs.

• CDM/CDS, Power Apps Model Driven Apps, and Canvas apps.

• PCF Controls development.

• Integration with Microsoft Co-pilot and Omni channel.

• Unit testing, QA, and technical documentation.

What you'll be able to do:

• All aspects related to form customization, such as (but not limited to) adding Tabs, Sections, Subgrid, Web Resources, iFrame, Navigation Map Customization, and Ribbons Customization.

• Solutions and sitemap customizations.

• JavaScript and XRM model for JS, including OData calls through JS.

• Plug-in development.

• Custom workflow development, BPF.

• Webservices, WCF, and Fetch XML.

• CRM Portal Development and other custom portal development.

• C#, ASP.NET/MVC Development, including jQuery, AJAX, JSON, and XML.

• Integrating with Azure services through Power Automate, LogicApps, Azure Functions, and WebAPIs.

• CDM/CDS, Power Apps Model Driven Apps, and Canvas apps.

• PCF Controls development.

• Integration with Microsoft Co-pilot and Omni channel.

• Unit testing, QA, and technical documentation.