Microsoft 365 Manager-61051684

Job Responsibilities

Careers at DHEC: Work that makes a difference!

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This position is located with the Office of Information System.

Direct the activities of information resource professionals in the planning, development, support, maintenance, monitoring, and administration of the agency Microsoft 365 Platform and supporting cloud services. Online services include exchange, Sharepoint, Microsoft 365 Administration, power platform, Azure active directory, collaborative tools, Teams, and applications within the environment to ensure maximum efficiency, uptime, and security.

Promote and support collaborative services through customer service and continuous improvement. Adhere to State and agency IT Security polices and standards. This position will focus on the agency OIT needs with an emphasis on Public Health.

Specific Duties Includes:

Manage staff and contractors in the planning, development, support, maintenance, monitoring, backup and disaster recovery of the computer applications and systems related to the agency Microsoft 365 solution and collaborative services. This includes exchange, Sharepoint, O365 Administration, power platform, Teams, Azure active directory, collaborative tools, and applications within the environment.

Ensure maximum efficiency, optimization, and uptime for these environments. Ability to establish and maintain working relationships with customers, technical staff, management, vendors. Partner with CISO and Security Section to ensure appropriate security protocol and polices are implemented and adhered too.

Evaluates the business needs of the agency and recommends solutions. Assesses project progress and is held accountable for results.

Directs the preparation of project reports for customers. Maintains service catalog associated with supporting collaborative services. Coordinates, designs and promotes strategic initiatives to improve the agency's overall operation and core values.

Maintain awareness of infrastructure technology trends and changes. Other duties as assigned. Employee will work under limited supervision.

Must be customer-oriented and respond to priority tasks as needed. Some after-hour and weekend work may be required to ensure maximum system uptime and address technical issues impacting production services. Minimal amount of travel will be required.

Minimum and Additional Requirements

A bachelor's degree in communications, business administration, computer science (information technology), mathematics, statistics; management information science or a related field and experience in telecommunications, data processing and/or information technology. Relevant experience may be substituted for bachelor's degree on a year-for-year basis.

Knowledge of information system analysis, design, testing, debugging and maintenance techniques. Knowledge of Microsoft O365 Administration and Services including Exchange, SharePoint, Collaborative Tools, Teams, Azure Active Directory, Power Platform, and Licensing.

Ability to establish and maintain working relationships with users, technical staff, management and vendors. Ability to plan, direct, review the work of technical personnel. Ability to communicate effectively both orally and in writing. Ability to work independently in establishing priorities and responding to agency needs.

Please note that the agency may require an official, certified copy of your transcript or diploma prior to hiring. Institutions of higher learning must be recognized by the Council for Higher Education Accreditation.

Preferred Qualifications

Knowledge of the organization and its IT policies and procedures. Supervisory experience.

Additional Comments

DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

EEO: SC DHEC is an equal employment opportunity/affirmative action employing agency.

We are committed to a diverse workforce. SC DHEC does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.

The South Carolina Department of Health and Environmental Control offers an exceptional benefits package for FTE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse,

and Children

• 15 days annual (vacation) leave per year

• 15 days sick leave per year

• Paid Parental Leave

• 13 paid holidays

• State Retirement Plan and Deferred Compensation Programs

• REMOTE WORK: The option to work partially remote is available after six (6) months of

employment if it applies to the position.

This position is part of the South Carolina Department of Health and Environmental Control's Office of Information System. The work performed supports DHEC's mission to improve the quality of life for all South Carolinians by protecting and promoting the health of the public and the environment.

Effective July 1, 2024, this position will transfer to the South Carolina Department of Public Health created by Senate Bill 399 which provides for the creation of the Department of Public Health to assume the public health-related functions of DHEC.