Microsoft 365 Engineering Supervisor

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We currently have an opening for a Microsoft 365 Engineering Supervisor

The position is designated Statutory Exempt and is exempt from the State Human Resources Act

This vacancy is open to current NCDIT employees only

The DIT Enterprise Collaboration Services Team offers Microsoft 365 Services which include Email, Email Archiving, Mailman and related services to North Carolina state and local governments, with our core clientele being state Executive Branch agencies.

The Microsoft 365 Engineering Supervisor is responsible for designing, implementing, adoption, enablement, and providing advanced support for the services deployed on Microsoft 365 platforms by DIT.  

Duties include, but are not limited, to:

• Serve as a lead Subject Matter Expert (SME) and product specialist for the Microsoft 365 service within DIT and other Executive agencies

• Leading and mentoring the Microsoft 365 Tier 2 Engineering Team by encouraging a consistently high level of customer service and support of the Microsoft 365 Suite of services

• Ensuring robust and scalable configurations of core Microsoft Services such as SharePoint, OneDrive, Teams, and Exchange Online

• Serving as a technical mentor to all DIT groups participating in the support of the Microsoft 365 Suite of services

• Driving timely delivery and resolution of customer requests and incidents to meet all defined Service and Operating Level Agreement

• Organizing enablement, training, and adoption campaigns for Microsoft 365 services

About the Organization

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT's mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

As NCDIT's services reach North Carolina residents from all backgrounds, we believe that a diverse workforce is our most valuable asset to recognize, understand and meet the IT needs of our constituents across the state. Our agency culture intentionally values diversity, equity and inclusion through the implementation of thoughtful, practical, innovative and data-driven strategies. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (Executive Order 92). NCDIT supports recent executive orders to address pay equity for women (Executive Order 93), establish paid parental leave for birth, adoption, and foster care (Executive Order 95), and implement fair chance policies (Executive Order 158). NCDIT also has several initiatives designed to help past and current military personnel and their spouses find rewarding careers with us. Join a team that welcomes, values, respects and supports all members of our work community.

If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.Resumes/CVs are intended to be used as a complement to an application. Generally resumes/CVs are lacking the detail and breadth of an applicant's full education and work history so applicants should complete the application with more detail than what their resume contains to show that they meet both the Education Requirements and ALL Knowledge, Skills and Abilities (KSAs) listed below in order to qualify. Click these links for additional information: Introduction to the Job Application and Addressing Knowledge, Skills and Abilities.  (Note: These links refer to Dept. of Public Safety process; this process is the same for Dept. of Information Technology.)

To qualify for this position, applicants must document on the application that they possess ALL of the following:

• Experience leading and mentoring the Microsoft 365 Engineering Team

• Demonstrated experience in service delivery, enablement, change management, and driving adoption of Microsoft 365 services

• Demonstrated experience with managing, troubleshooting, and supporting Microsoft 365 services

• Demonstrated experience in organizing enablement, training, and adoption campaigns for Microsoft 365 services

• Experience communicating simple or complex issues to both technical and non-technical audiences with all levels of personnel, both verbally and in writing

The following Management Preferences are not required, but applicants that possess these skills are preferred:

• Advanced knowledge of Microsoft technologies; Exchange, Power Automate, SharePoint, Teams, OneDrive

• Deep understanding of SharePoint governance, security, and compliance

• Experience leading user migration across O365 Tenants

• Functional knowledge of Azure and Identity management systems

Some state job postings say you can qualify by an 'equivalent combination of education and experience.' If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and four years of progressive experience in business application consulting or development

OR

Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and five years of progressive experience in business application consulting or development

OR

High School or General Education Development (GED) diploma and eight years of experience in business application consulting or development; or an equivalent combination of education and experience

The North Carolina Department of Information Technology (DIT) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders.

NCDIT uses the Merit-Based Recruitment and Selection Plan to fill posted positions.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

• The Department of Information Technology will not accept "See Resume" or inserted text resumes in lieu of all work experience and education completed on the application.

• Employment at NCDIT is contingent upon a satisfactory background check.

• Applicants seeking Veteran's Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.

• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22.

• Applicants applying for positions that require specific coursework, must upload and attach a copy of the transcript with their application.

• Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the "Certificates and Licenses" section.

• If applicants earned college credit hours but did not complete a degree program, they must attach an official transcript to each application to receive credit for this education.

• If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification: https://www.naces.org/members       

REMOTE WORK:

We trust our employees to be self-motivated and successful in hybrid/remote roles, thus NCDIT offers robust work from home options and variable work schedule flexibility.

COMPENSATION & BENEFITS:

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave.  In addition, paid parental leave is available to eligible employees.

Some highlights include:

• The best funded pension plan/retirement system in the nation according to Moody's Investor's Service

• Twelve (12) holidays/year

• Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year

• Twelve (12) sick days/year which are cumulative indefinitely

• Longevity pay lump sum payout yearly based on length of service

• 401K, 457, and 403(b) plans

Learn more about employee perks/benefits:

• Why Work For NC?
• NC OSHR: Benefits
• NC OSHR: Total Compensation Calculator

To apply for this position, please click the "Apply" link above (on the Government Jobs website) or visit  https://www.governmentjobs.com/Applications/Index/northcarolina to complete an on-line application.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status."  If you are selected for an interview, you will be contacted by management.  If you are no longer under consideration, you will receive an email notification.  If there are any questions about this posting other than your application status, please contact:

NCDIT Human Resources

Yori Lucien

yori.lucien@nc.gov