Microsoft 365 Administrator

About Bedrock

Bedrock is a full-service real estate firm specializing in innovative city building strategies. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $7.5 billion to acquire, develop and operate more than 140 properties in Detroit and Cleveland with landmark developments at the Hudson's Site, Book Tower, City Modern, Tower City Center and the May Company Building.

Bedrock's projects include new construction, adaptive reuse and a portfolio totaling more than 21 million square feet of office, retail, residential, industrial, hospitality and parking.

For additional information about Bedrock, please visit bedrockdetroit.com, our bedrockdetroit.com/careers/, and engage with us on Facebook, Instagram, Twitter and LinkedIn.

Job Summary

The Microsoft 365 Administrator, internally titled Microsoft Exchange Administrator, is required to configure, administer, maintain, and sustain the Microsoft 365 Tenant, Microsoft Exchange Online, Microsoft 365 SharePoint Online, and Microsoft 365 Teams in Microsoft 365 environment. The individual must have a thorough working knowledge of Microsoft 365 Exchange Online Administrator roles, duties, and daily performance operations. The administrator will take part in evaluating, planning, migrating, deploying, and managing Microsoft 365 services. They will perform Microsoft 365 tenant management tasks for an enterprise, including its identities, security, compliance, and supporting technologies. They will also serve as a subject matter expert over the entire Microsoft 365 environment. They will provide effective and efficient Tier 1 and Tier 2-level service desk support of all user issues for both cloud-based and client application-based.

Bedrock has an in-office work schedule where our team members work alongside one another to drive & support the success of our current & future portfolio of properties in Downtown Detroit & Cleveland and to provide a world class experience for our current tenants, future tenants, and visitors.

Responsibilities

• Must be able to provide complete administration of the Microsoft 365 environment and its capabilities.

• Testing, implementation, and deployment of Exchange Online.

• Query Exchange environment using the Office 365 Command online tool.

• Implement and support security policies, such as data retention.

• Support the messaging environment in the Cloud (Microsoft 365).

• Manage problem resolution to a satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via ticketing system.

• Review, test, and make recommendations for standard email practices.

• Experience with supporting anti-spam filtering, logging and email tracking and transport rules.

• Primary on-site support for Microsoft 365 issues.

• Support Single Sign-On using Active Directory Federation Services with Multi Factor Authentication.

• Use SCCM to manage the Windows client image, application packaging and scripting, and related project work.

• Provide application/Windows OS installation/configuration/patching data reporting (application install status, client health) leveraging Microsoft System Center Configuration Manager

• Perform scripting administration tasks and reporting using PowerShell.

• Develop scripts for automating processes within the environment.

• Help ensure team performance meets or exceeds defined Service Level Agreements.

• Perform migrations and deployments related to the building, upgrade and maintenance of MS Exchange.

• Perform audits on the Active Directory environment to reconcile users.

• Consult with product owners to establish better process flow to mitigate incidents/tasks.

• Manage user's mobile devices through our Mobile Device Management (MDM) solutions (MS Intune).

• Troubleshoot active sync issues with mobile devices.

• Troubleshoot issues with Microsoft 365 Teams.

• Create security and distribution groups in Active Directory.

• Update, contribute, and maintain local SharePoint team sites as procedures/documentation change.

• Create user guides and instructional documents for end-users.

• In charge of onboarding/offboarding users.

• Assigned group, file level permissions in Active Directory.

• Train local support team members, Relationship Managers and Data Analysts on incident origination processes and modifications implemented within the ticketing system.

• Other duties as assigned

Qualifications

• Bachelor's degree Computer Science, or equivalent work experience

• Minimum 5 years Overall IT Operations / Infrastructure Experience

• Minimum 3 years Supporting the Office365 Platform

• Minimum 3 years Supporting Office365 Exchange online/Messaging

• Minimum 1 year Supporting Office365 Teams and Azure AD

• Minimum 1 year Building solutions within PowerApps/PowerShell

• Minimum 2 years Supporting Office365 SharePoint Online Required

• Excellent organizational, multi-tasking, problem-solving and management skills, with the ability to adjust for frequent changes to project scopes and timelines

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.