Microcomputer/Network Technician 1 (Pcn 25N23001)

ATTENTION ALASKA RESIDENTS ONLY!

Classification Study Notice

This position is currently undergoing review as a part of the IT Project job class study and therefore both the title and the pay range assigned may be subject to change upon the completion of the study.

The Department of Transportation and Public Facilities (DOT&PF), Program Management and Administration, is looking for a Microcomputer/Network Technician 1 to help us Keep Alaska Moving!

What you will be doing:

As a Desktop Support Technician, you'll play a crucial role in maintaining and troubleshooting computer systems within our department. Working closely with lead technicians and specialists, you will handle tasks such as computer configuration, installation, and maintenance. Your responsibilities will include:

• Providing entry-level desktop support services to departmental computers and users.

• Learning to use and manage the Incident Tracking System.

• Developing excellent customer service skills.

• Acquiring basic computer and network troubleshooting abilities.

• Resolving simple problems via phone, email, and direct messaging.

• Escalating complex issues to higher-level technicians and supervisors.

Additionally, you'll have the opportunity to:

• Study the fundamentals of microcomputer and basic network design, installation, maintenance, and administration.

• Stay informed about the latest developments in micro computing and networking by reading current computer journals.

• Use technical and procedural manuals to address data processing problems.

• Conduct simple research to find solutions.

• Participate in online training for entry-level Microsoft microcomputer and network certifications.

If you're passionate about technology and enjoy helping others, we'd love to have you on our team!

Our Organization, Mission, and Culture:

The State of Alaska Department of Transportation and Public Facilities' mission is to Keep Alaska Moving.  We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges.

We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.

The DOT&PF core values are integrity, excellence, and respect.  We support an environment focused on teamwork and collaboration to achieve results.

 We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public. A successful candidate will have sound judgment, decision-making, and a strong ethical and professional conduct history.

The benefits of joining our team:

Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder.

The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields. With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities.

Please see here for more information about the State of Alaska's benefits package: https://doa.alaska.gov/dop/workplace/benefits/.

The working environment you can expect:

This position is located at 3132 Channel Drive in Juneau, Alaska. With supervisor approval, part-time telework may be an option for this position.

Working at the Alaska Department of Transportation and Public Facilities (DOT&PF) offers a uniquely challenging and rewarding environment. With Alaska's diverse and expansive terrain, coupled with its extreme weather conditions, employees of the DOT&PF can work in various locations, including remote locations and urban centers, addressing a wide range of transportation needs.

Their roles demand adaptability and resourcefulness as they maintain and improve roads, bridges, airports, ports, and public facilities in a state known for rugged terrain and extreme seasonal changes. This work not only presents professionals with a range of fascinating challenges but also allows them to contribute to developing and maintaining critical infrastructure against the backdrop of Alaska's breathtaking natural beauty, reflecting a strong commitment to safety and environmental responsibility.

Who we are looking for:

To be successful in this position, the selected applicant will possess the following core competencies:

• Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.

• Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.

• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Special Note:

• This position requires a valid driver's license.

To view the general description and example of duties for positions please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs

Competency Description         

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class.  They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency.

 They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines.   A competency's description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates you possess the minimum required competencies for the job class.  

Any combination of education and/or experience that provides the applicant with competencies in

• Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

• Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

Equivalent to those typically gained by:

Training or experience that developed customer relation skills, knowledge of a variety of desktop applications, and/or knowledge of networking concepts.

Special Note:

"Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

 "Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job.

 "Training" and "education" in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

At time of application, applicants are requested to submit:

A cover letter is required for this position. The cover letter should highlight the "Who we are looking for". Please attach the cover letter to your application before submitting it online.

Your cover letter will be used to help determine which applicants will advance to the interview phase of the recruitment and selection process. Your cover letter will be used as a writing sample.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated you must answer the Supplemental Questions.

The State of Alaska (SOA) uses four levels of proficiency to measure and describe an applicant's level of competence in applying certain behaviors, knowledge, skills, and abilities to accomplish a specific task.  The four proficiency levels are:

Mastery, Fluency, Literacy, and Discovery. You will need to rate your proficiency level for each competency listed in the supplemental questions.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal

For specific information about this position, please contact the hiring manager at the following:

Name: Sandra Edwardson, Software Engineering Manager

Phone: (907) 465-6998

Email: sandra.edwardson@alaska.gov