Micro Business Account Manager

DescriptionMicro Business Account Manager - EastRaleigh, NCEGNYTE YOUR CAREER. SPARK YOUR PASSION.Egnyte is a place where we spark opportunities for amazing people.

We believe that every role has meaning, and every Egnyter should be respected. With 22,000 customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you're not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:Invested RelationshipsFiscal PrudenceCandid ConversationsABOUT EGNYTEEgnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content.

Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.At Egnyte, as our company and customer base continue to grow, we will look to the Account Manager to develop and continue to manage our relationships with customer accounts of 0-10 employees. This will include acting as the primary contact for assigned customers to ensure their continued satisfaction with our solutions, manage the resolution of any challenges they might face, and continue to drive increased usage of our solutions.WHAT YOU'LL DO: Become an Egnyte product expert including the product's technical workings and practical business application

Manage a portfolio of customers and work closely with them to assure their success with the software. Develop strong relationships with customers to protect ongoing revenue stream and identify/recommend upsell/cross-sell opportunities

Receive new customers and manage them through the implementation process to ensure they successfully adopt Egnyte's service

Drive regular account reviews with customers and provide strategies to optimize return.Work closely with internal departments such as Customer Advocacy, to provide services required to meet customer expectations

Maintain a positive interactive working relationship with Product Management and Product Engineering to resolve issues and to communicate customer needs for future product enhancementsYOUR QUALIFICATIONS:Demonstrated success managing and continuing to improve relationships with strategic accounts

Proven ability to understand specific customers' needs and provide solutions

Experience working across multiple, internal teams to resolve customer issues quickly and effectively

Excellent communication skills (writing, listening, phone)A team player capable of high performance and flexibility working in a dynamic environment

College degree or equivalent work experienceBENEFITS:Competitive salaries, comprehensive benefits & pre-IPO stock options

Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance.Paid holidays and sick time401(k) Retirement Plan (Traditional and Roth)Health Savings Account (HSA) and Employee Assistance Program (EAP)Paid Maternal, Paternal, and Adoption Leave to help you grow your family

Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, PolandGym, cell phone, and internet reimbursement

Free well-being apps such as Calm, Ginger, and Spring Health for Guardian are offered. Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more.Your own Egnyte account with lifetime accessCOMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities.

Our recently launched global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.LI-TJ1