Mgr-Quality Systems~G5220n~5304

Packaging Corporation Of America Wallula , WA 99363

Posted 2 weeks ago

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds.

Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People Customers Trust

The Quality Systems Manager is responsible for quality, environmental, health, and food safety programs within the plant to ensure production of a high-quality product to meet customer needs. The Quality Systems Manager provides recommendations following the result of product testing and root cause analysis for any incident report. As a member of the plant management team, the Quality Systems Manager is responsible for evaluating opportunities to improve overall plant performance and profitability.


Support and maintain a culture of "Continuous Improvement" across the plant by developing and implementing the plant's action plan to meet corporate and customer quality and food safety standards.

Collaborate with production teams to manage, maintain, and improve manufacturing quality and food safety systems including the shop floor data collection, customer quality reporting system, and the quality checklist system to ensure product and process quality.

Facilitate and maintain company environmental, health, and safety (EHS) programs including communications, conducting employee trainings, and supporting quality and safety audits.

Serve as the key point of contact for the EHS group and lead the plant health and safety team, as requested.

Analyze production and incident data, conduct investigations as necessary, identify root cause, identify process improvement opportunities, and implement quality and safety protocols.

Serve as the lead quality contact with customers to address customer concerns and interests and further strengthen the customer relationship. This includes maintaining knowledge of customer specific expectations and requirements, quality testing, interfacing with customer quality staff, responding to customer audits and information requests including providing letters of guarantee and/or certificates of audit, and assist plant management in translating customer satisfaction survey data into action plans.

Write programs and coordinate processes to maintain the plant's quality and food safety certification(s) and environmental permitting as needed.

Provide timely and usable cost of quality, product/process quality, and safety data collection and analysis for all levels of the organization for improvement purposes. Measures include process capability, process control, pareto analysis, economic loss/improvement impact, etc.

Manage and maintain the plant's applicable product testing and ensure all quality Gauges Repeatability and Reproducibility (G R&R) measurement devises are properly calibrated and maintained

Document quality procedures and train supervisors and operators on quality processes.

Know and follow policies and procedures of the company, share information that would benefit other members of the team and find ways to improve the delivery of service to our customers.

Strive to continually strengthen PCA's business philosophy of meeting needs and exceeding expectation for customers specifically supporting PCA's commitment to service which involves doing what's right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make.


Education equivalent to a bachelor's degree in business, science, statistics, or engineering; engineering preferred.

Five (5) years' previous experience with lean manufacturing tools such as root cause analysis, five why analysis, and process failure mode and effect analysis.

Experience with food safety and managing food programs.


Seven (7) years' of previous experience in corrugated manufacturing operations.

Certified quality engineer.

Food safety certification such as Hazard Analysis Critical Control Point (HACCP).


Ability to create and effectively lead teams.

Experience developing and executing training initiatives.

Solid working knowledge of computer systems including Microsoft Word, Excel, and Outlook. Exposure to manufacturing shop floor and/or Statistics and Quality software preferred.

Solid analytical skills with the ability to identify opportunities for improvements and conduct deductive reasoning.

Strong negotiation and persuasion skills.

Strong interpersonal/communication skills to effectively lead, influence and communicate with production team, maintenance, management and customers.

Strong listening, evaluating, and problem-solving skills. Ability to create alternative solutions and meet deadlines.

Ability to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple projects and/or requests concurrently.

Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between team members.

Must be able to travel as necessary and possess a valid U.S. driver's license.

Must be willing and able to work flexible and long hours.

PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Other details

  • Pay Type Salary

  • Wallula, WA 99363, USA

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Mgr-Quality Systems~G5220n~5304

Packaging Corporation Of America