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Mgr-Meetings & Special Events

Expired Job

The Ritz-Carlton White Plains , NY 10601

Posted 2 months ago

JOB SUMMARY

Assists in planning and execution of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Meetings and Special Events Operations and Budgets

Researches and analyzes new products, pricing and services of competition.

Assists in apprising property of all groups that will impact property operations.

Assists in execution of event management strategy that is aligned with the companys business strategy and leads its execution.

Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.

Managing Profitability

Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.

Creates opportunities to upsell during event planning.

Assists in managing department controllable expenses to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Ensures employees understand expectations and parameters.

Strives to improve service performance.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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Mgr-Meetings & Special Events

Expired Job

The Ritz-Carlton