Mgr-Meetings & Special Events

Marriott International New Orleans , LA 70130

Posted 2 months ago

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Assists in planning and execution of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Meetings and Special Events Operations and Budgets

  • Researches and analyzes new products, pricing and services of competition.

  • Assists in apprising property of all groups that will impact property operations.

  • Assists in execution of event management strategy that is aligned with the company's business strategy and leads its execution.

  • Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.

Managing Profitability

  • Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.

  • Creates opportunities to upsell during event planning.

  • Assists in managing department controllable expenses to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

  • Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

  • Sets a positive example for guest relations.

  • Interacts with guests to obtain feedback on product quality and service levels.

  • Responds to and handles guest problems and complaints.

  • Empowers employees to provide excellent customer service.

  • Ensures employees understand expectations and parameters.

  • Strives to improve service performance.

  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Associate Director Of Events

Hyatt

Posted 3 days ago

VIEW JOBS 11/18/2018 12:00:00 AM 2019-02-16T00:00 At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Associate Director of Events hires, trains, manages and coaches approximately three to ten catering/convention services managers. Primary responsibility is to service group business. This position may be the second in command in the Event department depending on the size of hotel. This person is assigned specific administrative responsibilities that should include supervisory duties over part of the Event department, usually Meeting Connections, Administrative Assistants or Trainees. This position will typically be required to carry and achieve a quota and service groups. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. This is not your typical career opportunity. This is the Hyatt Touch. Hyatt New Orleans LA

Mgr-Meetings & Special Events

Marriott International