Mgr, Workforce Planning

The Group You'll Be A Part Of

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.

The Impact You'll Make

A high caliber individual with a proven track record ready to run and grow operations to support our North America Customers' capital equipment installation and support network

As the North America Workforce Planning Manager, you will be responsible for day-to-day operations required to deliver our customer's production ramp to plan, manage our cost commitments to the company and provide direct operational support to the Regional Operations Executive to meet our Strategic and Annual Operating Plan objectives. Core responsibilities include:

• Manage and lead the Workforce Planning team.

• Lead account teams to deliver predictable results by optimizing resource modeling to support customer demand with field service resources.

• Drive compliance with established resourcing model and related labor reporting policies.

• Responsible for regional forecast accuracy for resource budgets, resource utilization, and regional operating expenses.

• Execute to regional field service and process engineer headcount plan of record.

• Partner with Account Teams and central ramp planners to ensure regional plans are in place to support customer ramps

• Champion and develop Lam culture and Lam Management Systems (LMS) across the organization.

• Architect effective improvements to business processes.

What You'll Do

• Serve as the single point of accountability for operational and financial performance

• Drive a culture of rigorous continuous improvement by identifying positive disruptive change opportunities

• Identify business, operational, and financial risks and implement mitigation plans

• Use rigorous logic and methods to solve difficult problems with effective solutions.

• Lead operational LMS reviews (QCR, QFR, QOR); ensure transparency of organization and program performance

• Routinely required to make ad-hoc decisions with limited information

Who We're Looking For

• 7 years of experience leading teams in a high-tech industry, preferably with a minimum of 3 years in management roles

• Familiarity with a product line operational functions including finance, install base management, workforce planning and organizational management

• History of driving predictable business results: making aggressive commitments and meeting them

• High aptitude with business processes and operational execution

• Excellent leadership and communication skills; bias to action

• Adaptable, flexible, and versatile leader with strong analytical capabilities

• Operational background preferred

• Able to lead & influence technically strong employees

Preferred Qualifications

• Education: BS/BA, MBA preferred

• Operations background, preferably in semiconductor industry with Etch and Deposition product and process knowledge

• We are looking for leaders with deep functional Lam networks and diverse operational experience.

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks and Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits. Discover more at