Mgr Provider Ops UC

This position is incentive eligible.

Introduction

Do you have the career opportunities as a Manager Provider Ops UC you want with your current employer? We have an exciting opportunity for you to join Urgent Care

• Practice Ops which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

Urgent Care

• Practice Ops, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a Manager Provider Ops UC where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

GENERAL SUMMARY OF DUTIES:

In support of the Provider Relations department within the Urgent Care Service Line, the Provider Operations Manager leads and supports team of Provider Liaisons to ensure timely onboarding of providers, minimal payor enrollment risk, and state compliance in relation to APP supervision. The Manager of Provider Operations will actively engage with market and medical leadership to strategize, deploy and execute on provider retention and engagement strategies.

DUTIES INCLUDE BUT NOT LIMITED TO:

• Partners closely with market and medical leadership indirect reports on all strategies related to provider onboarding, retention, and training as applicable

• Develop and maintain relationships with stakeholders (i.e. HCI, HR, PE, market leaders)

• Hire, train, and manage Urgent Care Provider Liaison Specialist team

• Act as interim Provider Liaison Specialist as needed and support the management of acquisition provider files if applicable

• Conduct performance evaluations for UC Provider Liaison Specialist team

• Provide oversight and direction for UC Provider Liaison Specialist team, ensuring standardization and best practice

• Communicate standards and processes related to provider onboarding, credentialing, and payor enrollment

• Conduct regular reoccurring team calls and maintain team communication platforms ensuring best practice is identified and scaled

• Revise and maintain training documents and work flow sheets for provider liaison teams

• Develop and monitor UC Provider Liaison performance metrics

• Review reporting tools to identify trends related to provider onboarding delays and develop resolutions

• Seek opportunities for process improvement and efficiency related to provider onboarding, credentialing, and enrollment

• Collaborate with Central Billing Office Provider Enrollment Managers to mitigate payor enrollment risk and remove barriers

• Maintain current knowledge and act as subject matter expert of applicable state laws with relation to APP supervision

• Partner with regional medical leadership and market operations on executing provider retention strategies and provider retention playbook Support provider recruitment strategies as applicable

• Support market and medical leadership on provider meeting best practices, content, organizational development, tracking

• Support the development of market and medical leadership on provider communications as applicable

• Support the development and scaling of Advance Practice Provider training program deployment as applicable

• Ensure compliance with applicable state laws with relation to APP supervision ratios and documentation requirements

• Collaborate with Quality and Legal departments to develop and maintain supervision documents

EDUCATION:

• Bachelor's degree or equivalent combination of education and/or experience required.

EXPERIENCE:

• Equivalent combination of education and/or experience consists of in depth and up to date knowledge of healthcare administration typically acquired through the completion of a Bachelor's degree in a business or healthcare related discipline

• Relevant experience in provider onboarding and provider enrollment and credentialing are preferred

• Supervisory experience preferred

CERTIFICATION/LICENSE:

• None required

TRAVEL: 10%

KNOWLEDGE, SKILLS AND ABILITIES:

• Skilled in establishing effective working relationships with providers, service line leaders, direct reports and HCA departments

• Supervisory skills including hiring and performance management for direct reports

• High level of proficiency with MS Office products including Outlook, Word, Excel, and PowerPoint.

• Knowledge of physician office practice or urgent care center operations highly preferred

• Effective problem-solving skills to include data analysis and preparing reports (proficiency with Excel and Power Point desirable).

• High Impact Communication & Presence

• Effective oral and written communication skills

• Skilled in project planning, task prioritization, effectively manages resources, outcomes measurement, and tracking. Takes initiative and exercises good judgment.

CareNow delivers quality, convenient, patient-centered urgent care with unparalleled service. We are in more than 100 urgent care clinics around the United States. We are committed to staffing our clinics with the most qualified and experienced providers. Our providers are dedicated to improving lives and leading the charge in urgent care medicine. Our physician-guided focus is centered on providing extensive resources. And we provide support to our growing CareNow physician team. Our doctors and medical staff are trained in family practice, emergency medicine or internal medicine. We offer a wide range of primary and urgent care services for the entire family. CareNow is an affiliate of HCA Healthcare.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Mgr Provider Ops UC opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.