Mgr, Patient Experience

Morrison Healthcare

Salary: 62,000 - 65,000 / year based on experience

Other Forms of Compensation: Benefits, 401K, Training, Travel Reimbursement

Pay Grade: 12

Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.

Job Summary

We are seeking a Traveling Patient Experience Manager to support healthcare accounts throughout the United States. This is an exciting opportunity for an energetic, self-starter professional who is constantly seeking a better way to enhance the patient experience, and is willing to learn the exciting world of healthcare. This position can be located anywhere in the United States as the position requires full travel to support healthcare account openings and refreshes.

Key Responsibilities:

• Greet patients as admitted and meet during stay. Patient rounding to be completed daily to set service expectations, introduce staff, and address any patient concerns.

• Educate patients on services provided by Environmental Services and Food & Nutrition Services, reviews any concerns, needs and impressions of service.

• Work collaboratively with housekeepers, patient dining associates, and supervisors to enhance inpatient experience. Resolving patient concerns, addressing special requests, and providing service recoveries.

• Plan, design and execute hospitality training programs for staff, working with Directors to implement appropriate trainings.

• Analysis data on patient scores from third party vendors to determine priority units, designate appropriate strategies to improve patient satisfaction.

• Complete account audits for EVS and FANS to determine baselines and performance stability at the account. Create account plans based on results to meet compliance criteria.

• Perform employee shadow reports, and other rounding forms to ensure service standards are being met and to determine where training actions are needed.

Qualifications:

• 4 year degree preferred

• Hospitality management or Patient Care experience

• Experience with high volume, patient visiting, rounding and surveying.

• Must be experienced with computers, including Microsoft Office programs.

• Must be able to work a flexible schedule, including working weekends, evenings, and holidays as business permits

• Must be able to travel 100% of time and open to relocation in the future.

Apply to Morrison Healthcare today!

Morrison Healthcare is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Associates at Morrison Healthcare are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Flexible Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Morrison Healthcare maintains a drug-free workplace.

Req ID: 1263888

Morrison Healthcare

AMY S MILLER

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