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MGR Office Administration

Expired Job

Service Corporation International New Castle , DE 19721

Posted 1 week ago

Overview & Responsibilities

SCI is certified as a Great Place to Work by the Great Place to Work Institute. In a recent survey, our associates said that their work has special meaning and is not "just a job". We currently have a full time opening for an Office Administration Manager at Gracelawn Memorial Park in New Castle, DE. This is the opportunity to be part of the Dignity Memorial provider network and grow your career in the funeral, cremation and cemetery services business. For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.


Manages, delegates, and performs the overall administrative function of the operational activities of a funeral home, cemetery and/or crematory operation. Manages and coordinates the activities of support staff to ensure the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere. Direct supervision of staff or 2 or more FTEs.


  • Oversees processing of all accounting support functions including:

  • Collections of all accounts receivable including billing

  • Verifications and payments of all accounts payable invoices

  • Controls of receipt and deposit of cash payments received

  • Verifies/audits cash disbursement reports

  • Maintains petty cash account and disburse the same in accordance with company policies and procedures

  • Assigns processing orders and controls the storage inventory for vaults and markers

  • Coordinates the completion and filing of various funeral/cemetery forms and reports; verifies accuracy

  • Tracks board volume; prepares reports as required (cash receipts summary, volume report, certificates of interment rights, etc.,)

  • Administers local HR processes as applicable

  • Collaborates and supports all other departments within the business unit

  • Reviews time cards and administers corporate payroll policies and procedures including Same Day Checks

  • Facilitates vendor coordination and supervision

  • Pulls monthly reports from reporting site and creates stack ranking reports for key performance indicators.

  • Trains staff in processes and procedures

  • Processes expense reports and tracks Capital Expenditure Authorizations (CEA)

  • Conducts Sarbanes Oxley (Sox) Audits

  • Assists Associates in ensuring all documentation is SOX compliant

  • Maintains vehicle records/licenses

  • Updates General Price Lists (GPLs) and approves contracts as necessary

  • Manages all Alarm Systems (codes, working order, etc.)

  • Monitors document retention policies and disposes of expired documents in a secure manner

  • May prepare correspondence

  • Prepares customer statements

  • Designs "Making Everlasting Memories" (MEMs) as applicable

  • Assists the Funeral Director to be another point of contact for families with regards to questions

  • Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations

  • Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance

  • Supports location management to ensure all work orders are completed in a timely manner with proper documentation

  • Assures compliance with all company policies and procedures

  • Performs other duties as assigned

Requirements & Qualifications


  • High school diploma or completion of a diploma training program at a college or technical school or GED equivalent


  • None required


  • Minimum 5 years of management experience in an administrative function with a strong customer service focus.
  • 3 5 years bookkeeping, general office, clerical accounting, and Accounts Payable experience required
  • MS Project management and database software experience or equivalent required

Knowledge, Skills & Abilities:

  • Solid knowledge of computers, MS Office, e-mail, internet required

  • Working knowledge of office equipment including, calculators, copiers, printers, and fax machines at a level consistent with experience.

  • Excellent communication skills both orally and in writing

  • Excellent problem solving skills

  • Ability to multi task and set priorities

  • Detail oriented

  • Ability to work flexible hours

  • Displays compassion, confidentiality and a sense of calm in stressful situations

  • Strong organizational skills

  • Interprets information and work with minimal supervision

  • Excellent customer service skills

  • Understands confidential matters and documents

SCI Overview

We're more than North America's largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one's life.

Benefits Options:

  • Health benefits (medical, dental, vision, life)

  • 401K Retirement Savings Plan with company match

  • Vacation and sick time

  • Tuition reimbursement

  • Funeral discounts, and more

SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at

As used herein, "SCI" refers to Service Corporation International and its affiliated companies.

Equal Opportunity Employer, M/F/D/V

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MGR Office Administration

Expired Job

Service Corporation International