Service Corporation International New Castle , DE 19721
Overview & Responsibilities
SCI is certified as a Great Place to Work by the Great Place to Work Institute. In a recent survey, our associates said that their work has special meaning and is not "just a job". We currently have a full time opening for an Office Administration Manager at Gracelawn Memorial Park in New Castle, DE. This is the opportunity to be part of the Dignity Memorial provider network and grow your career in the funeral, cremation and cemetery services business. For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.
Manages, delegates, and performs the overall administrative function of the operational activities of a funeral home, cemetery and/or crematory operation. Manages and coordinates the activities of support staff to ensure the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere. Direct supervision of staff or 2 or more FTEs.
Oversees processing of all accounting support functions including:
Collections of all accounts receivable including billing
Verifications and payments of all accounts payable invoices
Controls of receipt and deposit of cash payments received
Verifies/audits cash disbursement reports
Maintains petty cash account and disburse the same in accordance with company policies and procedures
Assigns processing orders and controls the storage inventory for vaults and markers
Coordinates the completion and filing of various funeral/cemetery forms and reports; verifies accuracy
Tracks board volume; prepares reports as required (cash receipts summary, volume report, certificates of interment rights, etc.,)
Administers local HR processes as applicable
Collaborates and supports all other departments within the business unit
Reviews time cards and administers corporate payroll policies and procedures including Same Day Checks
Facilitates vendor coordination and supervision
Pulls monthly reports from reporting site and creates stack ranking reports for key performance indicators.
Trains staff in processes and procedures
Processes expense reports and tracks Capital Expenditure Authorizations (CEA)
Conducts Sarbanes Oxley (Sox) Audits
Assists Associates in ensuring all documentation is SOX compliant
Maintains vehicle records/licenses
Updates General Price Lists (GPLs) and approves contracts as necessary
Manages all Alarm Systems (codes, working order, etc.)
Monitors document retention policies and disposes of expired documents in a secure manner
May prepare correspondence
Prepares customer statements
Designs "Making Everlasting Memories" (MEMs) as applicable
Assists the Funeral Director to be another point of contact for families with regards to questions
Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations
Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance
Supports location management to ensure all work orders are completed in a timely manner with proper documentation
Assures compliance with all company policies and procedures
Performs other duties as assigned
Requirements & Qualifications
Knowledge, Skills & Abilities:
Solid knowledge of computers, MS Office, e-mail, internet required
Working knowledge of office equipment including, calculators, copiers, printers, and fax machines at a level consistent with experience.
Excellent communication skills both orally and in writing
Excellent problem solving skills
Ability to multi task and set priorities
Ability to work flexible hours
Displays compassion, confidentiality and a sense of calm in stressful situations
Strong organizational skills
Interprets information and work with minimal supervision
Excellent customer service skills
Understands confidential matters and documents
We're more than North America's largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one's life.
Health benefits (medical, dental, vision, life)
401K Retirement Savings Plan with company match
Vacation and sick time
Funeral discounts, and more
SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com.
As used herein, "SCI" refers to Service Corporation International and its affiliated companies.
Equal Opportunity Employer, M/F/D/V