Your Talent. Our Vision. At Anthem Blue Cross and Blue Shield, a proud member of the Anthem, Inc. family of companies, it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve.
Take advantage of an excellent opportunity to lead a talented team of customer service professionals. A background in health care is not required if you take pride in motivating others, enjoy working in a dynamic, fast-paced environment, and are passionate about making a difference in people's lives, then you might have what it takes to join our exceptional management team.
The Manager Customer Care I provides oversight for customer service staff and is responsible for establishing departmental policies and procedures and leading a high performing team. Primary duties may include, but are not limited to:
Manages, supports and coaches your direct reports enabling them to deliver great consumer care and helping them meet their performance objectives.
Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
Monitors efficiency and compliance with policies and provides coaching when needed.
Makes informed decisions and solves problems using data analysis and critical thinking skills.
Achieves business results and strives to continuously improve for our consumers.
Demonstrates adaptability and flexibility when working on special projects that support business needs.
Engages and motivates direct reports within a busy call center environment.
Requires BA/BS; 1-3 years previous management experience and 5 years customer service experience.
Or any combination of education and experience, which would provide an equivalent background.
WGS experience preferred.
NASCO experience preferred.
Experience in a service-oriented role, such as healthcare, hospitality, retail and/or call center environment.
Experience and demonstrated success in recognizing / developing talent and nurturing a team environment which results in open collaboration, strong business results and improved consumer experiences.
Successful candidates should have the following qualities:
Kindness, compassion, empathy and a profound desire to help people
Ability to build relationships and influence others
Motivate and encourage teams, while providing guidance and driving quality and superior customer service
Excellent verbal and written communication skills
Adaptability and flexibility
Accountability and execution oriented
Curious/challenges the status quo
Analytical and problem solving skills
Creativity and critical thinking skills
Quick and continuous learning style
Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.