Mgr: Front Office

Vail Resorts South Lake Tahoe , CA 96150

Posted 4 months ago

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Job Summary:
Manages all operational activities of the properties Front Office to provide the highest standard of courteous service while meeting and exceeding profit levels. Provides overall direction, coordination, and evaluation of the front office department and staff. Interviews, hires, trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for front office staff. Interacts positively with guests and takes action to resolve issues to the satisfaction of guest/resort. Generally, manages a medium staff of 5 to 10 hourly employees.

Additional job responsibilities include (but are not limited to):

  • Ensure that Vail Resort's guest service standards are being applied consistently and departmental policies and procedures are followed.

  • Must remedy all guest complaints or issues.

  • Must coach and discipline associates.

  • Intercept all guest issues and respond directly with guests on behalf of the property.

  • Manage payroll weekly schedules for all front office staff and be within budgeted CPOR.

  • Review the current day's expected arrivals and check all VIP and owners special request reservations to ensure that they are pre-registered.

  • Ensure all checklists are updated and are completed.

  • Conduct interviews and reference checks as well as organize and administer on-the-job training for new employees.

  • Follow proper cash handling procedures in the training manual.

  • Review all guest folios for proper payment and credit card charges.

  • Develop strong working relationships with all departments.

  • Assist the accounting department in resolving various billing issues on guest folios.

  • Conduct daily pre-shift meeting with housekeeping.

  • Daily review of applicable paperwork.

  • Develop and train employees for career advancement.

  • Responsible for attending all company training classes.

  • Oversee all responsibilities of Transportation team, including CHP compliance, permitting and vehicle maintenance.

Job Requirements:

  • Bachelor Degree preferred.

  • Minimum 2 years Front Desk or customer service preferred.

  • Minimum 2 years supervisory experience preferred.

  • Microsoft Office experience and skills required.

  • Strong verbal and written English skills required.

  • Strong customer service skills required.

  • Success Factors, PeopleSoft preferred.

  • Previous experience in Property Management or hotel preferred.

If you want to work for a different kind of ski resort, you've found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous aprs ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 167601


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Mgr: Front Office

Vail Resorts