Mgr, Decision

Discover Financial Services Phoenix , AZ 85002

Posted 3 months ago

Discover. A more rewarding way to work.

At Discover Financial Services, you'll find yourself in the company of some of the industry's smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth.

Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity:

Job Description:

This role plays a critical role in the first line of defense structure within the credit card fraud prevention organization developing and monitoring necessary risk controls. The role will lead efforts to ensure operational compliance in a regulated environment. The position holder will work closely with business partners in various areas to achieve desired results.


  • Work with business partners to identify, report and mitigate risks that impact fraud operations in the areas of compliance, service level, service quality, system performance and data quality.

  • Conduct quantitative analysis, review accounts, listen to calls, create and review reports to identify risks.

  • Analyze key drivers of identified risk and work with business partners to resolve issues timely.

  • Develop automated reports to drive efficiencies and setup quality controls to capture exceptions.

  • Architect process improvement framework to reduce operation errors and improve operation efficiency.

  • Provide regular update to management and business partners on operation risk.

  • Maintain awareness of changes to regulations, operational requirements, policies and procedures.


  • 3+ years of overall experience, including 2+ years of credit card fraud prevention/investigation experience and 2+ years of data analysis and reporting experience

  • Understanding of fraud operation processes, procedures, systems, and related databases

  • Experience in audit, internal control, risk management or regulatory compliance environment

  • Ability to formulate business issues into analytical problems and derive actionable solutions

  • Ability to work under own initiative, set priorities and deliver quality results on time

  • Ability to work effectively with business partners in compliance, audit, analytics, risk management, IT, and operation teams

  • Excellent written and oral communication skills

  • Experience in project management

  • Experience with SAS, SQL, and Microsoft Office

  • Educational Requirements

  • Bachelor degree or equivalent experience required. Masters degree in quantitative discipline preferred.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Mgr, Decision

Discover Financial Services