The Matthews Memorialization division of Matthews International is a leader in the memorialization industry who is committed to helping customers grow their businesses and helping families move from grieving to remembrance by providing products of superior craftsmanship and revenue generating programs and services. Within this industry, our Environmental Solutions is focused on the design and manufacture of advanced combustion systems.
The Mgr Customer Services manages customer service representatives and interacts with clients to ensure high quality customer service and facilities-related issues are resolved on a timely basis. This role manages the day-to-day activities of the Customer Service Department while monitoring phone, e-mail and web logs to confirm customers' requests are being appropriately addressed. The Mgr Customer Service occasionally performs customer service representative duties, handles customer escalations, provides feedback to customer service representatives for quality improvement, and represent the department to internal and external groups.