Mgr Customer Learning And Development, Digital Products

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The Manager, Customer Learning & Development (CLD) will manage a team responsible for content development by partnering with internal teams and stakeholders to identify training needs and design/ develop curriculum to effectively train our internal and external customers. They will support their team to manage full-cycle mission critical learning programs throughout Intuitive's ecosystem. Management responsibilities will focus on creating a shared vision aligned with the broader CL&D team, partnering with cross-functional teams and stakeholders to execute on project initiatives, building relationships that lead to successful project implementations, and developing employees.

Roles and Responsibilities:

• Set quarterly and yearly goals in support of corporate objectives

• Drive execution of all learning strategies, projects and goals

• Forecast resource and budget needs to accomplish company and departmental goals

• Hire, develop and performance manage education specialists/ managers and instructional designers

• Partner with leadership to establish scalable learning strategies that align with internal and external customer needs

• Partner with stakeholders to establish, execute and report against shared goals and roadmap execution

• Work with regulatory and quality teams to ensure training materials and curricula meet compliance guidelines

• Intake and prioritize training requests and assign resources

• Ensure completion of projects through all phases of development (ADDIE)

• Communicate learning/training plans to external departments and executives

• Research, evaluate, recommend, and implement new development approaches and technologies

• Analyze workflows to determine efficacy and opportunities for process improvements

• Develop and foster needs/gap analysis to assess and prioritize opportunities

• Ensure learning content meets quality guidelines and is structured and presented for the optimal learner experience

• Oversee and supplement content development and implementation as needed

Qualifications

Skill / Job Requirements

• A minimum of 3 years of management, team leadership, or equivalent experience is required

• A minimum of 5 years of instructional design / corporate training experience

• A minimum of 5 experience developing training in a regulated industry

• A minimum of 1-2 years of experience in biotech or medical device organization preferred

• Minimum education background

• Curriculum Development or Instructional Design/Technology degree preferred

• Education degree acceptable

• College degree required

• Excellent written and interpersonal communication skills

• Experience with the following is required:

• Leading a team of instructional designers or educators, or equivalent corporate training professionals

• Working with SMEs and stakeholders in a cross departmental and team environment

• Managing content translation for a global audience

• Utilizing a Learning Management System (LMS)

• Providing structured and constructive feedback to team members and redirecting team members, if necessary

• Experience with the following is preferred:

• Developing & implementing advanced modalities (mobile learning, AR/VR, etc.)

• Evaluating training effectiveness and/or learner journeys

• Multimedia capture and editing (audio, photo, and/or video)

• Software Proficiency

• Articulate Storyline and Rise

• MS Office (Word, PowerPoint, Excel, SharePoint)

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.