Mgr Clinical Services

• Ensuring that all functions/duties of assigned areas are consistently performed to or above Practice standards.

• Ensures the clinical aspects of assigned functions/locations run as smoothly as possible, coordinating with other departments or managers as necessary.

• Assists with, coordinates, and/or manages recruitment, employee development, and training in assigned areas/functions.

• Responsible for administrative functions in assigned areas/functions including, but not limited to, time and attendance administration, PTO approval and input in coordination with Sr. Manager, schedule coordination, etc.

• Assist in and/or are responsible for mentoring, training, and disciplining assigned team members whose performance is below clinic standards and expectations.

• Clinical Managers are responsible for effectively working with other teams, both administrative and Optical to ensure the Clinic runs smoothly and patients are handled expertly.

• Assist with coordination of Provider workflow on a daily basis where they are assigned and work collaboratively with the other Clinical Managers to coordinate staff resources based on skills, experience and availability.

• Contribute to and/or perform clinical skills evaluations, coordinating with other members of Clinical Services management team.

• Responsible for supporting and assisting Clinical Director with assigned tasks/projects

• Assist in resolution of patient concerns and complaints and maintaining the highest level of customer service/satisfaction

• Assigned ad hoc projects and/or tasks

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Competencies

• Exceptional human relations skills

• Ability to create a trustworthy and comfortable environment for patients

• Ability to work with interruptions and to manage multiple priorities

• Maintaining patient confidentiality

• Advanced customer service skills and problem-solving skills

• Detail oriented

• Ability to effectively function as part of a work team.

• Must demonstrate a positive work attitude

• Speaks, understands and writes fluent English

• Writes legibly

• Must be proactive and have the ability to independently problem solve

• Must have excellent leadership skills and the ability to motivate others.

Physical Requirements:

• Must be in good physical/mental condition to withstand the stress and demands of an active position.

• Manual dexterity, good eye-hand coordination, adequate vision and hearing needed in daily work.

• Must be able to lift, push, or pull up to 40 pounds

• Standing 90% of the time.

• Walking 40% of the time.

• Bending and stretching 20%

• Ability to handle moderate to slightly above moderate levels of routine stress

• Minimal environmental hazards.