The primary purpose of the Clinic Manager is to lead the clinic teams to maximize the associate experience, clinic growth, margin, EBITDA targets and patient satisfaction in a retail healthcare setting, RediClinic.
1.Responsible for all aspects of leading the designated team of clinicians and clinic assistants, focusing on clinical quality, staffing, achieving business objectives and maintaining open clinics, which will include working shifts to cover openings. 2. Directs clinicians and clinic assistants in achieving Talent, Traffic and Ticket targets to maximize clinic EBITDA and patient satisfaction. Achieve clinic budgets in payroll and expense control. 3. Conducts clinic visits and completes the Clinic Visit Guide and appropriate compliance audits. Coach and train clinic team on areas of improvement and provide necessary follow-up to ensure compliance. 4. Responsible for all aspects of managing clinic staff including scheduling, approving time keeping and PTO requests in accordance with policy. Partners with Clinical Administrator to discuss exceptions. 5. Ensures all staff are trained and ready to meet company expectations through leading and conducting RediClinic University, week 2 in clinic training and on-going training as needed, along with the teams' compliance with on-line learning modules. 6. Responsible for resolving clinic issues and customer complaints in order to minimize business impact while increasing customer loyalty and satisfaction. Be available on-call for clinic teams on weekends through a market rotation schedule. 7. Collaborates with the Clinic Administrator in the planning, development and execution of area business plans and objectives to achieve targets. 8. Conducts interviews and participates in hiring process. Provides leadership and development for associates by communicating career opportunities, providing regular feedback and conducting appraisals for Clinicians, Clinic Assistants,and Float staff. Partners with supervisor and Human Resources on all formal corrective actions. 9. Directs the activities associated with competitive defense and patient acquisition. Supports script growth and front end sales and protects clinic market share from competitive opening.
Hackensack University Medical Center