Mgr, Clin Engineering Service

Beth Israel Deaconess Medical Center Boston , MA 02298

Posted 2 months ago

Job Posting

Job Summary: Manages the day to day activities of the Clinical Engineering department, including personnel management, maintenance and repair of all medical equipment and daily clinical engineering operations.

Essential Responsibilities:

  • Responsible for the management of repairs and maintenance of a wide variety of equipment ranging from patient care-related devices to office equipment and including equipment installations and upgrades, coordinating of service support, equipment inventory control, parts procurement and parts inventory, technical training, and service documentation.

  • Manages all aspects of the Clinical Engineering technical operation including the daily distribution of workloads and staff oversight. Closely monitors the efficiency and effectiveness of services provided by both in-house and external service suppliers ensuring cost effective equipment reliability.

  • Manages medical equipment inspection and maintenance schedules to ensure they are completed according to regulatory requirements.

  • Identifies, corrects or manages problems quickly to avoid interruption of patient care or clinical operations. Maintains medical equipment in a safe, effective and efficient manner. Responds to major medical equipment failures which impact patient safety or patient care.

  • Manages the repair and preventive maintenance of a variety of equipment ranging from patient care-related devices to office equipment and including equipment installations and upgrades, coordinating of service support, equipment inventory control, parts procurement and parts inventory, technical training, and service documentation.

  • Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 4-6 Indirect Reports: None

  • Assists in planning, monitoring and/or managing budget in functional area of department.

Required Qualifications:

  • Vocational or Technical training in related field required. Associates degree or equivalent required.

  • More than 10 years related work experience required and 1-3 years supervisory/management experience required

  • Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.


  • Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

  • Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

  • Independence of Action: Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.

  • Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.

  • Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

  • Knowledge:
    Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.

  • Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

  • Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Physical Nature of the Job:

Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.

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Mgr, Clin Engineering Service

Beth Israel Deaconess Medical Center