Job Summary: Manages the day to day activities of the Clinical Engineering department, including personnel management, maintenance and repair of all medical equipment and daily clinical engineering operations.
Responsible for the management of repairs and maintenance of a wide variety of equipment ranging from patient care-related devices to office equipment and including equipment installations and upgrades, coordinating of service support, equipment inventory control, parts procurement and parts inventory, technical training, and service documentation.
Manages all aspects of the Clinical Engineering technical operation including the daily distribution of workloads and staff oversight. Closely monitors the efficiency and effectiveness of services provided by both in-house and external service suppliers ensuring cost effective equipment reliability.
Manages medical equipment inspection and maintenance schedules to ensure they are completed according to regulatory requirements.
Identifies, corrects or manages problems quickly to avoid interruption of patient care or clinical operations. Maintains medical equipment in a safe, effective and efficient manner. Responds to major medical equipment failures which impact patient safety or patient care.
Manages the repair and preventive maintenance of a variety of equipment ranging from patient care-related devices to office equipment and including equipment installations and upgrades, coordinating of service support, equipment inventory control, parts procurement and parts inventory, technical training, and service documentation.
Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 4-6 Indirect Reports: None
Assists in planning, monitoring and/or managing budget in functional area of department.
Vocational or Technical training in related field required. Associates degree or equivalent required.
More than 10 years related work experience required and 1-3 years supervisory/management experience required
Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
Independence of Action: Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.
Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.
Physical Nature of the Job:
Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.
Beth Israel Deaconess Medical Center