Aetna's Corporate Care Management is expanding our Engagement Hub services. The Engagement Hubs are focused on driving member engagement into Aetna's Care Management programs, while also delivering care services to members who do not need long term support but have immediate care needs.
The Manager, Engagement Hub Performance takes multiple and varying steps to detect problems, provide solutions, and optimize our programs and the work performed by our teams. The individual in this role conducts research, analyzes complex data sets and systems, identifies trends, and prepares reports and recommendations in support of the planning, managing, and evaluation of our programs, operations, and processes. The Manager, Engagement Hub Performance is responsible for a small team of Quality and Training Coaches and the overall performance management program, including auditing at both the individual and team level.
This individual in this role is a key player on our leadership team, supporting all areas of our work. An outstanding candidate will demonstrate strong project management, analytical thinking, problem-solving, and consulting skills.