MGM Resorts Northfield , OH 44067
Posted 7 days ago
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As an MGM Rewards Supervisor, you will be responsible for supervising the front-line operations of the Mlife Rewards Desk with a focus on Mlife Rewards members. Additionally, this position is responsible for managing the GameSense program by educating guests about how gambling works, dispelling myths about gambling, and implementing responsible gambling techniques.
THE DAY-TO-DAY:
Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, resolving disputes and adhering to guest requests
Maintain an effective and efficient Mlife Rewards Desk, through coaching, motivating, training and supervising all Mlife Rewards Representatives
Understand principles of responsible gaming and ensure consistent promotion of GameSense to all guests
Evaluate and resolve member issues with point, comp, FREEPLAY, Tier Credits and any other concerns related to Mlife Rewards
THE IDEAL CANDIDATE:
Excellent conflict resolution skills, ability to talk to individuals who may be frustrated and a working knowledge of how people make changes or learn new information
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Ability to effectively deliver training and coaching
Ability to make sound decisions immediately without supervision
Has at least 1 year of supervisor experience
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room
Healthcare, financial, and time off benefits
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today!
MGM Resorts