MGM Rewards Representative - Aria

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

The primary responsibility of the MGM Rewards Representative is to provide service to guests at the MGM Rewards desk, including promoting and enrolling them in the MGM Rewards program, conducting redemptions and transaction of MGM Rewards promotions, answering questions about the MGM program or the property. All duties are to be performed in accordance with the department and property policies, practices, and procedures.

STARTING PAY RATE: $17 per hour

THE DAY-TO-DAY

• Assist guests with all requests, answer questions about MGM Rewards program, Direct Marketing Offers, MyVegas (where applicable), Special Event offers, program changes or update and understand and ensure consistent promotion of GameSense problem gambling program.

• Explain the MGM Rewards program in detail, enroll guest in the MGM Rewards Program, redeem guests points or offers.

• Apply MGM Rewards Points to guests' Hotel folio.

• Track and adjust receipts for members non-gaming spend.

• Redeem PO Offers, myVEGAS rewards and issue comps/FREEPLAY.

• Research, redeem and adjust Tier Credits.

• Navigate multiple computer systems, including Patron Management, myVegas(where applicable), MCP, Opera,Veridoc.

• Assist guests in navigating the mobile app.

• Work with VIP Services to correct hotel reservations.

• Assist host in issuing discretionary and MGM Rewards Point Comps.

• Run companywide promotional events including, Holiday Gift Shoppe, Cruise Giveaway, Stay and Gift promo. -

• Assists with promotional Slot Tournaments and event ticket distribution.

REQUIRED

• High School Diploma, GED or equivalent

• Age 21+

THE IDEAL CANDIDATE

• Able to effectively communicate in English, in both written and verbal forms

• Able to lead and mentor a team

• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!