Meter Reader II - W&L (Internal Posting)

Posting Number 3588P Position Title Meter Reader II - W&L (INTERNAL POSTING) Department Utilities Job Code 02874 FLSA Status Non-Exempt Union Code/Affiliation W&L Association Division ELECTRIC DISTRIBUTION Job Description Summary

The purpose of this job is to conduct accurate and efficient water and electric meter readings. Maintains meter access, equipment, and location data. Investigates billing and metered service data errors. Provides training for new Meter Readers.

Essential Duties and Responsibilities

• The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description

• Reads meters on assigned routes. Assists Meter Reader I staff with completing routes.

• Investigates metered services to resolve billing issues of residential water and electric meters.

• Replaces inaccurate or failed water and electric meters.

• Communicates with customers regarding potential problems, coordinates with property managers to access equipment, and troubleshoots meter and billing concerns with co-workers and customers.

• Assists processing of delinquent account disconnections and/or utility customer metered service activities.

• Collects GPS points for water and electric meters.

• Maintains accurate and detailed records.

• Regular attendance is a necessary and essential function.

• Performs other duties as assigned.

Supervisory Responsibilities

No supervisory authority. Work requires providing guidance and training to others.

Human Collaboration and Job Impact

• This area describes the personal interaction with others outside direct reporting relationships as well as the impact the job has on organization, the department or unit objectives, the output of services, or employee or public satisfaction

• Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contact may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.

• Interactions have significant impact on the organization in terms of time, money, or public/employee relations.

Fiscal Responsibility

• Position has no fiscal responsibility.

Education and Experience

• An equivalent combination of education, training and experience will be considered

MUST BE A CURRENT CITY EMPLOYEE.

Education and Experience

High School diploma or equivalent.

• 1-3 years experience in meter reading

Licenses or Certifications

• Valid driver's license.

Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position

Knowledge of:

• Common GPS mapping software applications.

• Standard hand tools and equipment related to installing, connecting, and disconnecting meters.

• Safety standards and precautions pertaining to the use of tools, working around electricity, and connecting/disconnecting electric meters.

• General office practices and administrative procedures, records management, and administration techniques and procedures.

• Local geography and street location.

Skill in:

• Typing and/or data entry with minimal errors.

• Communicating verbally and in writing to meet the needs of the audience.

• Managing time effectively.

• Maintaining accuracy and attention to detail.

Ability to:

• Use and maintain hand tools.

• Walk long distances in all weather conditions.

• Recognize, analyze, and solve a variety of problems.

• Establish and maintain effective working relationships.

• Provide high levels of effective customer service.

• Work independently.

• Regularly use a computer, software, phone, and related office equipment.

• Focus on tasks.

Work Environment

• Environmental or atmospheric conditions commonly associated with the performance of the functions of this job

Work Environment:

Office or similar indoor environment

• Sometimes

Outdoor environment

• Frequently or Often

Construction site

• Sometimes

Vehicle

• Frequently or Often

Right of way environment

• Sometimes

Exposures:

Individuals who are hostile or irate

• Sometimes

Extreme cold (below 32 degrees)

• Sometimes

Extreme heat (above 100 degrees)

• Sometimes

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This position involves occasional exposure to unpleasant environmental conditions and/or hazards and outside work.

• Incumbents may be required to exert up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.

• Incumbent regularly required to talk, hear, stand, walk, drive, grasp, reach with hands/arms, stoop, kneel, crouch, and crawl.

Hours/Days

Monday

• Friday

7am

• 3:30pm

Starting Salary $18.23/hr.-$26.62/hr.: Promotional Increase. Pay Grade 105 Number of Positions Available 1 Deadline to Apply 07/08/2024 Open Until Filled No Special Instructions to Applicants Notice to Applicants

Individuals needing accommodation to apply may call 573.874.CITY (2489)

TTY: 711 (MO RELAY)

THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER: MALE / FEMALE

THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING

The City of Columbia participates in the federal E-Verify work authorization program