Merchant Services Support Specialist

Maintain a strong knowledge of business credit, deposit and cash management products and services.

Provide merchant customer service support for Central Bank and Holding Company banks and handle oral and written communications that deal with day to day issues. This includes new account set up, file maintenance, equipment deployment, terminal troubleshooting, explanation of account agreement and system and account research.

Provide merchant customer service support for all Holding Company banks merchants. This includes, terminal troubleshooting, explanation of account agreement, system and account research and other issues as they arise.

Keep current on BankCard, MasterCard/VISA, Processor, and industry rules and procedures.

Keep current on merchant services product enhancements and software programs.

Participate in training sessions, seminars, and vendor visits.

Perform back up duties for other merchant services staff.

Assist in special projects and other duties as assigned.

Develop and maintain procedures for merchant services team as needed.

This position offers the opportunity for a hybrid work schedule following the completion of training.

This position is eligible for a $1,000 sign-on bonus