Merchant Services - Payments Data Analytics & Science Manager Associate

Jpmorgan Chase & Co. New York , NY 10007

Posted 2 months ago

Merchant Services - Payments Data Analytics & Science Manager Associate

Req #: 190104260

Location: New York, NY, US

Job Category: Data & Analytics

Job Description:

Merchant Services is the global payment acceptance and merchant acquiring business of JPMorgan Chase & Co. Merchant Services is a leading provider of payment, fraud management and data security solutions, capable of authorizing transactions in more than 130 currencies. The company's proprietary platforms provide integrated commerce solutions for all major credit and debit card payments as well as mobile payments. Merchant Services has uniquely combined proven payment technology with a long legacy of merchant advocacy that creates quantifiable value for ecommerce companies. Merchant Services is the #1 Merchant Acquirer Worldwide, based on volume, by The Nilson Report in April 2016. We are #1 in eCommerce volume in Europe, based on The Nilson Report. Merchant Services is also #1 in Merchant Processing Volume in the US with more than 20% market share, by The Nilson Report in April 2017. Double-digit growth year over year in processing volume is evidence of our best-in-class distribution and the advantage we have in the market place with ChaseNet and Chase Pay.

The Merchant Services Analytics team (reporting into the Head of Product for Merchant Services) is responsible for defining and executing the multi-year global analytics strategy and roadmap (e.g., optimizing payments performance of global merchants as well as driving payments innovation through analytics based insights products with an engaging user experience). The team is also driving the build out the analytics environment, establishing cross-functional and cross line of business data assets (across Chase, Treasury Services, Digital, Commercial Banking) and shaping Merchant Services analytics best practices overall.

Payment Data Analytics & Science Manager Associate is responsible for executing big data analytics projects in response to product innovation for Merchant Services. Tangible output of the programs typically are payments insights that drive optimization of authorization, chargeback and cost of payments for large merchants as well as deep consumer and business insights. As the analytics mature, these insights can be productized into data insights products for merchants ("insights as a service").

The right candidate for this position is highly proficient with complex data sets, using modern statistical and data exploration as well as visualization techniques (especially SQL on Hadoop, Tableau)

The role will require working on multiple projects simultaneously. The ideal candidate will possess strong data analytical skills along with exceptional leadership, client and relationship management skills. S/he must have proven successes in balancing long term strategic vision with the ability to create, practical, actionable plans that are coherent and understood by all stakeholders. Beyond excellent analytical skills, the ideal candidate will be innovative, commercially inclined to create genuine business value through the alignment of technology, data and business interests.

Ideal for high caliber analytics talent with a strong affinity for payments innovation and big data technology affinity.

Principal Duties & Responsibilities:

  • Develop and plan required analytic projects in response to Merchant Services analytics strategy and roadmap

  • Execute analytical projects as an individual contributor

  • Focus on delivering actionable recommendations to merchants on how to optimize their payment performance (authorizations, charge backs, cost of payments)

  • Deliver deep, actionable consumer insights that support merchants growth agenda

  • Develop visualizations of analytics insights in Tableau (for consumption of relevant stakeholders)

  • Contribute to "productization" analytical insights in collaboration with cross-functional teams

  • Develop new analytical modeling methods and/or tools as required.

  • Work with business domain experts and application developers to identify data relevant for analysis.

  • Create data definitions for new database file/table development and/or changes to existing ones as needed for analysis.

  • In conjunction with data owners and department managers, contribute to the development of data models for analytics.

  • Collaborate with unit managers, end users, development staff, and other stakeholders to integrate data mining results with existing systems.

  • Apply quality assurance best practices for analytics services.

  • Adhere to change control and testing processes for modifications to analytical models.


  • 3+ years of working in large and medium project teams, as a contributing member in self-directed roles

  • Bachelors Degree in the fields of engineering, computer science, statistics, mathematics required, Advanced Degree preferred

  • Management consulting experience is a plus

  • Expertise in data mining, quantitative research techniques, theories, principles, and practices

  • Experience in the payments industry and/or technology-enabled industries

  • In-depth understanding of the payments value chain (merchants, brands, acquirers, networks, issuers) and associated data assets - or in-depth understanding of consumer insights

  • Deep experience across the full range of database and business intelligence tools (especially SQL on Hadoop (Hive, Impala) and Tableau); publishing and presenting information in an engaging way

  • Ability for rapid prototyping in Tableau

  • Data Science experience in R, Python is a plus

  • Intensive, recent experience in assessing and sourcing data needs

  • Strong familiarity and experience with data preparation and processing such as assessment of data quality, new variable creation, variable selection, etc.

  • Detailed orientation and a commitment to innovation

Skill Requirements:

  • Strong interpersonal and communication skills, ability to work across functions as well as with outside parties to ensure alignment and timely implementation of initiatives

  • Ability to build trust-based relationships

  • Strong aptitude for technical concepts and ideas

  • Ability to work well within deadlines

  • Executive presence and presentation skills

  • Strong written and oral communication skills

  • Understanding "deep data" environments, ideally with a Merchant mindset

  • High achievement orientation with ability to lead and motivate others around results

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Financial Services Insurance Data & Analytics Senior Associate


Posted 1 week ago

VIEW JOBS 12/3/2019 12:00:00 AM 2020-03-02T00:00 A career in our Enterprise Performance Management practice, within Finance Consulting services, will provide the opportunity to work alongside CEOs, CFOs, controllers and treasurers to optimise the structure of their finance functions and improve their contribution to the business. We support our clients by addressing the challenges of achieving appropriate standards of control, efficient back office opportunities and support to the business through insight and challenge. Our team helps clients optimise and align financial planning, consolidation, reporting and analytics processes, systems and information to provide business insights that drive better decisions and actions. To really stand out and make us ?t for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: * Use feedback and reflection to develop self awareness, personal strengths and address development areas. * Delegate to others to provide stretch opportunities and coach to help deliver results. * Develop new ideas and propose innovative solutions to problems. * Use a broad range of tools and techniques to extract insights from current trends in business area. * Review your work and that of others for quality, accuracy and relevance. * Share relevant thought leadership. * Use straightforward communication, in a structured way, when influencing others. * Able to read situations and modify behavior to build quality, diverse relationships. * Uphold the firm's code of ethics and business conduct. Job Requirements and Preferences: Basic Qualifications: Minimum Degree Required: Bachelor Degree Required Fields of Study: Accounting, Finance, Information Technology, Business Analytics, Business Administration/Management, Banking and Insurance Minimum Years of Experience: 3 year(s) Certification(s) Required: Preferred Qualifications: Degree Preferred: Master of Business Administration Certification(s) Preferred: Preferred Knowledge/Skills: Demonstrates thorough abilities and/or a proven record of success in advising global organizations on improving efficiency and effectiveness in transaction processing, data analysis, budgeting and forecasting, and internal and external reporting, which includes the following: * Technology implementations in, industry knowledge, and applications of at least one of the following focus areas: ETL/Data Integration, BI/Analytics reporting or dashboards, technology transformation, data analysis, systems optimization, and talent management; * Managerial data architecture, data modeling and industry systems/processes; * Data Warehouse/Data Marts systems, including leading ETL tools (Informatica, SSIS etc.), Cloud based data warehousing solutions with leading technologies such as AWS or Azure.. Demonstrates thorough abilities and/or a proven record of success with analyzing detailed data integration, BI/Analytics reporting processes to identify improvement opportunities in the following areas: * Enterprise operational reports and dashboards; * People and organization structures; * Technical / non-technical document and presentation preparation; * Data Analysis, Data Integration, Data Profiling, Data Governance & Metadata/Master Data; and, * Day to day management of implementation activities using offshore resources. Demonstrates thorough abilities and/or a proven record of success with simplifying complex processes to improve reliability and achieve cost and cycle time reductions, as well as manage work streams of a complex project to implement process improvements. Demonstrates thorough abilities and/or a proven record of success with identifying and addressing client needs: actively participating in client discussions and meetings; communicating a broad range of Firm services; managing engagements including preparing concise, accurate documents; and, balancing project economics management with the occurrence of unanticipated issues. Demonstrates thorough abilities and/or a proven record of success as a team leader: creating a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work-life quality of team members; providing candid, meaningful feedback in a timely manner; and, keeping leadership informed of progress and issues. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer. Pwc New York NY

Merchant Services - Payments Data Analytics & Science Manager Associate

Jpmorgan Chase & Co.