Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.
The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices as well as online and digital channels.
The Business Associate 2 will provide a high level of operational support to an assigned team of Account Managers. This role may have direct interaction with merchants. Responsibilities will include:
Maintaining a high level of customer service
Gathering required data
Creating reports to assess the performance of existing accounts
Processing maintenance requests within tight deadlines in support of customer retention
In addition, they will be expected to actively solicit and follow through on customer operational needs, requests and resolution of problems. They will be afforded the opportunity to work closely with partners in Risk and Compliance. May also provide a high level of analytical support duties and help create process improvements.
To be successful in this role strong communication skills and organizational skills are required, as well as strong technical skills, particularly with Excel, and a proven ability to prioritize. They will be expected to operate independently, requiring minimal guidance and supervision.
A BS/BA degree or higher
2+ years of compliance experience
3+ years of payment processing industry experience
Risk management experience
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Effective organizational, multi tasking, and prioritizing skills
Excellent verbal, written, and interpersonal communication skills
Intermediate Microsoft Office skills
Strong attention to detail and accuracy skills
Other Desired Qualifications
Experience working effectively with all levels of senior management and across functional and business units
Capacity to summarize and consolidate complex information from multiple sources
Must be self-motivated and able to work independently with minimal supervision toward the achievement of personal and team goals
High level of experience with other merchant processing solutions and technologies
Should possess excellent financial analytical skills
The salary range displayed below is based on a Full-time 40 hour a week schedule.
CA-Concord: Min: $48,400 Mid: $67,200
NY-Melville: Min: $48,400 Mid: $67,200
NY-Melville: 58 S Service Rd
CA-Concord: 1655 Grant Street
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.