Merchant Services Business Associate 2

Job Description:

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices as well as online and digital channels.

The Business Associate 2 will provide a high level of operational support to an assigned team of Account Managers. This role may have direct interaction with merchants. Responsibilities will include:

• Maintaining a high level of customer service

• Gathering required data

• Creating reports to assess the performance of existing accounts

• Processing maintenance requests within tight deadlines in support of customer retention

In addition, they will be expected to actively solicit and follow through on customer operational needs, requests and resolution of problems. They will be afforded the opportunity to work closely with partners in Risk and Compliance. May also provide a high level of analytical support duties and help create process improvements.

To be successful in this role strong communication skills and organizational skills are required, as well as strong technical skills, particularly with Excel, and a proven ability to prioritize. They will be expected to operate independently, requiring minimal guidance and supervision.

• PLEASE NOTE, APPLICANTS SHOULD BE ABLE TO WORK IN EITHER CONCORD, CA OR MELVILLE, NY*

Required Qualifications

• 2+ years of experience in one or a combination of the following: administrative, customer service, or retail demonstrated through work or military experience

Desired Qualifications

• A BS/BA degree or higher

• 2+ years of compliance experience

• 3+ years of payment processing industry experience

• Risk management experience

• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Effective organizational, multi tasking, and prioritizing skills

• Excellent verbal, written, and interpersonal communication skills

• Intermediate Microsoft Office skills

• Strong attention to detail and accuracy skills

Other Desired Qualifications

• Experience working effectively with all levels of senior management and across functional and business units

• Capacity to summarize and consolidate complex information from multiple sources

• Must be self-motivated and able to work independently with minimal supervision toward the achievement of personal and team goals

• High level of experience with other merchant processing solutions and technologies

• Should possess excellent financial analytical skills

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

CA-Concord: Min: $48,400 Mid: $67,200

NY-Melville: Min: $48,400 Mid: $67,200

Street Address

NY-Melville: 58 S Service Rd

• Melville, NY

CA-Concord: 1655 Grant Street

• Concord, CA

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.