Merchant Services Business Associate 2

Wells Fargo Concord , CA 94519

Posted 4 weeks ago

Job Description:

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices as well as online and digital channels.

The Business Associate 2 will provide a high level of operational support to an assigned team of Account Managers. This role may have direct interaction with merchants. Responsibilities will include:

  • Maintaining a high level of customer service

  • Gathering required data

  • Creating reports to assess the performance of existing accounts

  • Processing maintenance requests within tight deadlines in support of customer retention

In addition, they will be expected to actively solicit and follow through on customer operational needs, requests and resolution of problems. They will be afforded the opportunity to work closely with partners in Risk and Compliance. May also provide a high level of analytical support duties and help create process improvements.

To be successful in this role strong communication skills and organizational skills are required, as well as strong technical skills, particularly with Excel, and a proven ability to prioritize. They will be expected to operate independently, requiring minimal guidance and supervision.

  • PLEASE NOTE, APPLICANTS SHOULD BE ABLE TO WORK IN EITHER CONCORD, CA OR MELVILLE, NY*

Required Qualifications

  • 2+ years of experience in one or a combination of the following: administrative, customer service, or retail demonstrated through work or military experience

Desired Qualifications

  • A BS/BA degree or higher

  • 2+ years of compliance experience

  • 3+ years of payment processing industry experience

  • Risk management experience

  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

  • Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Effective organizational, multi tasking, and prioritizing skills

  • Excellent verbal, written, and interpersonal communication skills

  • Intermediate Microsoft Office skills

  • Strong attention to detail and accuracy skills

Other Desired Qualifications

  • Experience working effectively with all levels of senior management and across functional and business units

  • Capacity to summarize and consolidate complex information from multiple sources

  • Must be self-motivated and able to work independently with minimal supervision toward the achievement of personal and team goals

  • High level of experience with other merchant processing solutions and technologies

  • Should possess excellent financial analytical skills

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

CA-Concord: Min: $48,400 Mid: $67,200

NY-Melville: Min: $48,400 Mid: $67,200

Street Address

NY-Melville: 58 S Service Rd

  • Melville, NY

CA-Concord: 1655 Grant Street

  • Concord, CA

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Merchant Services Website Lead (Digital Marketing Consultant 5)

Wells Fargo

Posted 4 weeks ago

VIEW JOBS 12/18/2020 12:00:00 AM 2021-03-18T00:00 Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wells Fargo's Merchant Services organization is nationally recognized for its ingenuity and reputation as a leader in the electronic payments industry. We are searching for a highly-skilled and action-oriented Merchant Services Website Lead/Digital Marketing Consultant 5. Reporting to the incoming Merchant Services Digital Marketing Leader, this senior role in the Merchant Services Digital & Acquisition Enablement organization will lead digital marketing initiatives with a focus on the Wells Fargo public site and other "on us" digital assets, including the proposed "Matchmaker" small business digital needs assessment. The consultant will work with Experience Design and small business colleagues to evaluate the current site, redesign the site's information hierarchy, and ultimately deliver a cohesive and compelling customer experience from "research" through "shop" to "apply." This experience will support customers who start their journey on the public site at the small business segment level as well as those who start their journey on Merchant Services-specific pages, perhaps driven by search or other digital marketing campaigns. The ideal candidate will have previously delivered business outcomes through enhancements to the digital customer experience. The ideal candidate will have strong creative skills and experience working with third-party agencies; a flexible, team-oriented approach; experience working with digital execution/development resources; and the resiliency to drive successful project execution in a complex/matrixed work environment. Experience with a small business target audience is preferable. Key areas of work include: * Developing a compelling journey for Wells Fargo website visitors, in collaboration with Experience Design and small business colleagues * Developing and implementing Merchant Services public site page design, page content, and accompanying assets (banners, etc.) * Representing the Merchant Services business on the small business Matchmaker public site needs assessment project, leading Merchant Services content development for Matchmaker, and aligning Merchant Services-specific pages with Matchmaker content/design * Building alignment across digital customer needs assessments, sales-assisted customer needs assessments, and product positioning/value propositions (in collaboration with the Merchant Services product & product marketing organizations) * Ultimately increasing the conversion of Wells Fargo public site visitors into new Merchant Services accountholders Preferred locations are in Wells Fargo hubs including Charlotte, Concord, Minneapolis, Phoenix, and San Francisco. The position includes a 5-10% travel requirement in a typical (non-Covid) environment. Required Qualifications * 8+ years of experience in one or a combination of the following: marketing, digital marketing, digital platforms (i.e mobile or social media) Other Desired Qualifications * Demonstrated success in digital marketing asset development * Ability to translate customer needs into recommended designs/outputs * Experience leading the execution of initiatives in a complex/matrixed environment * Ability to influence and collaborate at all internal organizational levels * Excellent verbal, written, and interpersonal communication skills * Self-starter and highly motivated for success * Strong Microsoft Office (Word, Excel, Outlook and PowerPoint) skills * Knowledge of current and emerging marketing concepts and approaches including the use of technology * Familiarity with current digital banking trends * Previous experience launching digital marketing capability enhancements within an Agile framework * Comfort with shifting priorities, and an intuitive sense of relative perspective * Project leadership experience with completed deliverables under deadlines Job Expectations * Ability to travel up to 10% of the time Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Wells Fargo Concord CA

Merchant Services Business Associate 2

Wells Fargo